My trip was this past week from Dec 27-Jan.4.Where shall I begin?!
We unfortunately were unable to get our original flight and were moved to a next day evening flight going to Tampa instead of Orlando. Our flight had to go to Tampa at night arriving at 11:00 p m needless to say your company could not help us with a car even though it was already paid for! We did receive money back for the loss of a 2 day rental. Then car rentals at Tampa close at 10:30 pm and I really do not understand how something could not have been done to make this easier for us! I am a handicapped person with 2 small children and yet even though my husband was with me and friends it was still very difficult. We had to take a shuttle van that cost us $450.00 (including tip). that cost more than the rental car for the week. Which I had upgraded through your marketing dept. .
We finally arrived at your Daytona resort in New Smyrna Beach at 3:30 am. Where the person doing check-in was of no use and quite honestly knew nothing we needed to know. We entered the room and to start with the tiled floors were like a sheet of ICE and I literally went flying into the wall and hurt my already handicapped leg. Then my children also fell. The hotel said it is due to the Ocean being right there! Personally I would think they would put some sort of area rug in the room I am sure I am not the first to have this happen to. My girlfriend who was with us then fell in the bathroom again same early morning upon entering the room and her lower back was all cut up with scratches from hitting the floor. Again nothing was said by the front desk staff when reported...they would make a note they said. Then on the only day we had there I had to pay again for yet another cab to get the rental car at Daytona Intern'l Airport that cost another $50.00! Before we even got to enjoy our vacation we spent over $500.00 +!
That was the worst resort i have ever been to! The only promising thing about it ws the Ocean (partial view we had).Room 2018
Now we are heading out to your Orlando Resort at The Villa's II in fantasyworld. Room 215 Tower I The directions from Daytona were ridiculous! We got totally off course and did not check in till after 7 pm where as usual the front desk staff were of no help and did not give us any paper work on where things were or how to use the phone in the room. They were very obnoxious towrds us and honestly being a person who has worked in hotels (timeshares as a matter of fact) I have never felt more unwelcomed . Now its Dec. 31st Sunday and well your attractions booth to get our tickets was not available when we went into lobby to get additional tickets and our discounts! Then They were closed on New Years Day so none of us were able to get our discounted tickets and go to a park. We had no info about the bus shuttle service until later on!
We ended up getting to Sea World paying full price since we could not get our tickets through your services (which by the way no one told us they would be closed, untill after the fact). And of course we could not get a refund on the tickets case we already went. By now it is now the 3rd and we were able to get our Universal tickets on the 2nd but it was too late to do cause the shuttle left already and by the time we were done with our Orientation we could not get the bus. So now we have a 2 day pass and can only use 1 day ( I paid for children tickets 2-day pass) and only had the one day cause we were flying out the 4th in the early afternoon. SO I tried to ask about a refund on a 1 day pass and they said you have to talk to marketing dept.I guess that's you.
This whole trip cost more than the bargain price it was to begin with and the rooms floors wer absolutely filthy and black! The bathroom towels were musty and honestly I ended up washing them all before we used them after showering! We had to throw out our socks after walking on the floors cause bleach would just not do it! Honestly I believe that I should get a refund for 2-day pass for Universal since only 1 was used for my children and us. I realize that ours was included in the package so there is nothing to do about that. As far as the car problem I should not have had to go thru such nonsense and someone needed to find me a vehicle or some sort of transportation. This was a vacation form He__ and honestly it all sounded so wonderful and became just a nightmare that would never be awoken from.
I hope that we can get something resolved here because honestly I have referred you to others that would like to try this vacation and possibly buy a timeshare but if we cannot get something worked out I can guarantee I will make things change. I think I will end this here and hope to hear from you and be receiving some good news from your bank account to mine.
Cordially,
Pamela Taber
