I went to the Riddex site to look into purchasing after viewing a tv ad. After seeing that it was not as asdvertised we backed out of the site and NEVER CONFIRMED AN ORDER. A couple days later...a debit for RIddex shows up in my account. I call them to resolve respectfully and they tell me (Ivan ID#TRCCS55 if thats real, and Ariana) that they have no upper...