The store I went had the manager's discretion as their exchange and refund policy. The confusing and irregular exchange and refund policies seem so shady... Why can't they have a clear and open policies printed on the back of receipts or in the stores like any other retailers. Or matter a fact anywhere.
Also you are saying... Customers shouldn't complain even if they have horrible experiences at the David's bridal bcause first, it's their own fault mostly and second, customers should expect to get bad services at times because the stores are busy...? Justifying bad service is not a good customer service policy!
I just didn't know there is no customer rights at the David's bridal... very ususal and scary.
