Like many of the other folks who posted complaints about this company, I too, fell victim to the Free Mug and Coffee offer. Was only supposed to be 9.00 (no additional charge for shipping). I now have had 3 shipments of coffee (2 bags each). The first two were 25.00 and 48.95, and I'm still waiting on the damage from the last shipment. Their website has no e-mail contact info and you can only speak to someone 10am-6pm EST Mon-Fri. Total Scam!