I have ordered several flags from flagsonline and have never received all of my items. I placed an order on 9/17/06, 10/23/06, and 3/18/07. Today is May 8, 2017 and I still have not received the items. Having dealt with them in the past I just assumed that the orders were backordered. They have taken out the money for all of the orders but have not shipped my products.
When I check the order status it says it is being processed. On one of my orders it says that the flag I ordered has been discontinued and I should contact them with an alternate selection.
I have contacted them several times by email but have never received a response! I have called all the telephone numbers provided. If you call before 10 am EST you will get a message giving their hours. If you call at exactly 10 am you will receive a busy signal. I tried one day for the entire day and never was able to get through. I have called their 24 hour call back line and have never received a call back.
I never had any problem with them until now. Due to the fact that I never had a previous problem I gave them the benefit of a doubt. Now I am out of at least $40.00 which I can no longer dispute because it is past 30 days!
I am so glad I found this complaint page. I did not realize that there were others with the same problem. If this persists, perhaps we can file a class action suit against them!
