I used online banking facility provided by my bank (Citibank) to refill my prepaid airtel account through a top-up of Rs. 777. Upon querying your toll free number with RC 777 the information that I received is as follows:
Calling Value 692.27
Validity 0 days
Processing Fee 0
Tax 84.73
However the amount that was credited to my airtel prepaid account was only Rs593. Upon talking to Airtel C S E, I was told that Rs. 99 have been deducted as processing fee. Now, this amounts to cheating. This is completely in contrast with the information that they furnished. They told us that no processing fee would be levied, but, when a customer pays them the money they forcibly extort money by way of giving him wrong information.
