I bought a ring on [protected]. I waited and waited for it because I was having it appraised. But when it ran into many, many weeks and no ring I started calling. They do not call within 24hrs. Finally I called the show as it was being aired and spoke to Mr. Bond. I finally got the ring and was not happy, the diamonds were cloudy and other issues. I returned the ring with a letter explaining in detail about the problems I had. Around May 18, I called to see why my purchase had not been credited to my account. A person named Lonette stated I do not know it shows that we received it on April 6, 2013 and we have 30 days to credit back. I stated it is now May 18th, she said she would speak with Mr Bond. I have called many times and got a recording with no return call. I have called Mr. Bond on another phone number and he states to me that he is on another call and will call me back...It is now May 20th, I will see if he does call me back. If he is reading this he knows the person he needs to call. This is just not good business. If he needs to hire more professional persons in his office to handle situations, then he should. VERY UPSET AND UNHAPPY CUSTOMER!
