I have recently had a misunderstanding with the Hooman Service Department. I would like to have the matter resolved so I have no need to take the issue any further. I have emailed, sent letters and called and have only received one unacceptable response. Mr. Miguel offered me $100 in store credit?
On 04/05/13, motivated by a coupon for free engine light diagnoses, I brought my T-100 Truck for repair. I told Maguel that all I had was $300 to fix the problem. He called me at home three hours later and said it was going to take $299 more to complete the diagnoses. I asked if that would repair the problem. He said that amount would be used to cover what repairs were needed. I said ok if that be the case. The coupon was valued at about $120 and the $299 cash I hoped would cover what ever needed to be done.
The next call I received from him explained to me that the computer in my truck was faulty and needed to be replaced at a cost of $1399. He said that he knew I didn't have the money then and I could bring it back at a later date. He couldn't get the part for a month anyway. After checking with the parts department and auto warehouse I decided that the cost of the computer was way out of line, finding I could get for half the cost.
I later discovered that there was nothing wrong with the computer. The engine light was on because the speedometer needed repair. Knowing that, I wasn't about to take my vehical back to Hooman thinking they were lying to me and trying to rip me off. Both for the faulty diagnoses and trying to sell me a major part I did not need. So I would like to get my $299 back because nothing was repaired. The $100 offered to me is not a fair or enough of an offer because number one, I don't plan on going back there.
