I've been a customer of the Grooming Spot since before 2007 and Merlin is my 2nd dog with them. You should see my little guy trot through the door like he owns the place. Even with his recent injury, sustained at home (in case you wondered), when I took him in for grooming, he was well cared for, carefully groomed and we were called 90 minutes after we dropped him off. I have never had a problem with the care my little dog receives there. He's always treated like the little prince he is.