The complaint has been investigated and
resolved to the customer's satisfactionResolved The Grooming Spot — Dog Grooming
resolved to the customer's satisfaction
After 4.5 hours at The Grooming Spot, I brought my dog home only to realize that they cut her skin in numerous spots with a razor!!! We found cuts on her legs, dewclaw, elbows, stomach and neck. She also suffered from severe razor burn by her rear. Within 24 hours, she couldn't even walk and she wasn't eating or drinking. The vets later discovered that she had numerous infections and was in need of medications due to poor grooming. Her wounds are just now starting to scab and it's been over a week. When addressed to the owner, they admitted my dog's wounds were a direct result of the grooming, but they wouldn't pay for the entire vet bill since I did not pay for the grooming service. Not only was this a traumatic experience for my dog, but it is by far the worse run business and guest service imaginable. FYI, don't be fooled by any previous feedback you may have heard about The Grooming Spot. They are under new ownership, but they kept the same name. I have heard from several people in the neighborhood that they too have had problems with their dogs getting cut there and the owners not wanting to take responsibility.
To The Grooming Spot, even if a person gets a haircut at a salon and they are unhappy with the cut DUE TO THE GUEST BEING INJURED, the salon would waive the price of the cut. Learn how to groom dogs and run a business.