Sawnee EMC is the worst company I have ever dealt with. Their Customer Service folks are the worst in the Industry. They are rude, could care less and their Business practices make no sense! Example: I have been with Sawnee in my same house since 1998 (15 Years) my Billing cycle has always been due in between my pay checks and I would end up in the 2 months on a bill each time so you have to carefully monitor the disconnect dates. I called them numerous times over the years and they will not change a Billing Cycle unless you are completely current on your bill. At the time I could not afford to pay both months at once so I would pay the prior month but thereby never in their definition was my account ever current. Then they started some process where if you paid on the final due date on the bill you would occasionally get a $35 Charge they defined as Step 1 of Disconnection. We may have to turn this guy off so we better hit him with a $35 Charge. That charge is not consistent by any means which is funny also. I am very busy and not that I'm saying that as an excuse but I have found myself in the situation where I always know what day I had to pay Sawnee to avoid any of their additional Charges and keep the power on because they JUMP at the opportunity to shut you down first and foremost. They supposedly have a callout system and an email that goes out but that is complete BS because just last month I was disconnected because I did not make my payment of the prior month before date X and I cam home to find no power. I never got an email, I never got a call. They refuse to ever consider their processes are not perfect. I called in that evening to of course pay the bill plus the $125 reconnect fee and it was still 2 hours before anyone got their to turn my power back on. I have been through that scenario with them multiple times and hey that is me I'm not saying otherwise but I am saying that they have processes to remind folks of possible disconnect that are not consistent by any stretch of the means but that is never an issue for them. They want change the Bill Cycle until you are completely current. They completely love setting folks up for Failure and more Fee's.
Having been with them now for 15 years and they have never lost a dime on me and they have made a boat load with add on fee's off of me over the years. But they now decide after 180 months of service - slap a $300 dollar deposit to my current Bill?
Folks I have been their 15 years, paid you every frickin dime you have billed me and you have made a fortune on me with your Fee's could someone please EXPLAIN to me what a good a deposit is at this stage other than just another petty way to add insult to injury. There are no words.
End the Monopoly !
