I'm happy you folks at least got to talk to someone. I have been trying to call the 800 number for 2 days and get nothing but a busy signal. They sure have a nice setup, you pay good money for defective products from their companies and then they get to play games with you about their lack of service. Thinking about carving a whale bone into a First Nations style pair of sunglasses and say to hell with their non existent customer service department.