Cashback is a sham. Buyer beware. I sent all the required information by the due date. After 4 weeks I tried to contact them using their website. They simply don't get back to you. I raised a number of requests using different Acer Service Contacts but nothing. I then called and they claimed to have not received anything from me nor were they aware of my attempts to contact them. Basically they are not going to pay the cash back of $99. Absolute disgrace. I have brought 4 Acer laptops in the past two years. Never again. Ironically this is the only one which had a cashback and was by far the cheapest model.