I agree, stay away from this company. If they do come knocking, the best thing to do is shut the door, pull down the shades, turn off the lights and hide under the bed. However, if you do decide to talk to them, don't let them rush you and by all means, don't let them install the same day. Read the contract or get some help reading it if you're not sure. I guarantee that you won't sign it as is. I signed it with plans to read it before the three days were up. In that time, I had some health problems and just didn't get to it. When I did, I was shocked and upset. I cried for days over what I'd signed. Not reading it in a timely manner is my fault and I'm paying dearly for it.
I am locked into a 5 year contract in which they can raise the monthly charge whenever they like. The only way out is for me to pay 90% of the 5 year contract. Who can afford that these days.But if I had it, I would do it just to get away from this company. I made a quick decision that is costing me dearly. Please don't do this.
The equipment sucks and consumer service is horrible. If you have a problem, you might as well settle in for the long wait because it's not going to be fixed right away. I've had two equipment problems within 90 days of signing the contract and each time, I was told the scheduler would get back to me or the scheduler was not available. I never did talk to a scheduler. It took about a month to fix the first problem and that was after making call after call after call. I even wrote a letter to headquarters and it was never addressed. When I asked for a supervisor, I was routed to his voice-mail. I left a message and am still waiting for a response...it's been 4 months. I am so disappointed. I wrote a second letter detailing my issues and asking that the contract be dissolved for the bad service. Well, I'm sure we all know how that will turn out... I'm still waiting for the decision.
My previous security system company would have never taken my needs so lightly. I left them because this company promised so much more for my safety..NOT!. My home security is a number one priority to keeping my family safe. I no longer trust this company to take care of my security and I'm stuck paying for a service that stinks. I've reported them to the BBB and to my States Attorney. I'm now taking steps to alert you all as well. I am a consumer and I do not work for another security company. I just don't want to see another individual stuck like I am. I signed my contract in 2012, so I still have a ways to go. I'll be kicking, scratching and screaming along the way. There should be laws that provide protection for situations such as this. Contracts should not have to be honored for bad service and equipment.
