Dealing with Zwicker and Associates over a Discover account. They do pursue litigation; however they are almost impossible to get anything from in writing. This combined with the fact that their website is essentially blank and anyone can set up a Vonage account for a phone number has left me no choice but to demand something in writing summarizing the payments I've made, interest, payoff amount, process, etc because they have numerous, I mean numerous compaints with BBC from people who have made payment arrangement only to have their accounts cleaned out by these folks. They appear to be one of those "our word" vs "late payer word" type of companies who exploit people who don't know their rights. Anyone dealing with this firm should consult an attorney who will assist them in getting the documentation that they could really need if they have to go to court to contest the various fees, etc, especially with no paperwork. To the people (usually debt collectors) who cry "pay your bills", go tell that bs to the President, Mitt Romney, the and the god da**ned billionaire owners of these banks who got bailed out with our tax dollars to get back on their feet!