I just went through apparently typical "sales" scenario with "Carolina Carports' through Fairway Buildings in Gastonia, NC. I placed my order, with my 10% deposit on the 8th of December 2012. By the 10th we got a call from them telling us it would be two weeks before the buildings parts were cut and that, due to the Christmas holiday, the first install date we could get was January 3rd. Instead of an install we got a call from them telling us the "Truck broke down" and the install would occur on January the 8th. On Monday the 7th we got a call to tell us the install couldn't be done on the 8th due to rain and that the install would then occur a week later on the 15th. On the 15th we got a call telling us again that the install would have to take place on Friday the 18th due to weather. When talking to the customer (Service?) rep, Cristy, the weather showed it would be a nice sunny day so she set the install for Friday the 18th mid afternoon. Well Friday mid afternoon came and went and when I called they were closed. I called them on Monday the 21st (today) and they told me they didn't know anything so I asked if she could make a couple of calls and call me back. She said Ok so I asked when she would call me back, knowing phone calls only take a couple of minutes. She told me "tomorrow". I asked her to call me back within the hour, she didn't call for over two hours and only after I spoke to their sales person here in Gastonia at Fairway Buildings. She then offered to get me set up for an install on this coming Friday the 25th which I was not willing to do since their install dates don't seem to mean much to them. I asked for a refund from Fairway Buildings who told me that I would not get a refund since I was given a "Build Date"? I figured better to lose $69.00 than to continue with a company that had that little respect for their customers. I was a bit torn over whether I'd made the right decision until I found this site and a couple of others that made me feel a lot better about our decision not to do business with either CCI or Fairway Buildings. Can't believe they wouldn't refund our deposit since every problem was of their doing. Good riddance.
