I ordered a pair of boots on December 11th for a Christmas present..it is December 21st and they still have not shipped. I tried calling and it's obvious there is NO live person answering the phones. If you try and leave a message, it tells you the system is FULL and you cannot leave a message. I am highly disappointed and will contact the BBB as well as my credit card company for a refund. I will NEVER shop at Boot Barn again and will pay a more expensive price to get good customer service. Now my husband will be without his christmas gift this year. I'm NOT happy!
