OK I really don't know from who and where you purchase this AMAZING flat iron but I have it for 2 years already and I LOVE it! so sometimes there is one defect in one series in every company cause nothing is perfect but I went to the kiosk that I purchase mine when mine cracked and yes they charged me 20$ for shipping and handling and I got a new one on the spot! with my chi after only one month of purchase it brake and they said I haft to buy a new one. I LOVE KOR COMPANY and they are the BEST!
