Terrible! I first spoke to an American who had me contract with the company, all-the-while thinking I was dealing with an American company. Then I was outsourced to someone I had trouble communicating with. I wanted a custom design and submitted the layout. The first time it came back it looked ridiculous, it was unbalanced and looked awkward. It took four months to get it right, primarily because Jeffrey Reyes, the product manager, took a week or longer to return each call or email. Then, when I wanted to activate my website sidebars to accommodate ads they charged me $200.00. This was for a free WordPress plug-in that took only minutes to install. I could have done it myself if I knew which plug-in to get. Then, when I had a broken link, I called Jeffrey and left a message on 11/1. He replied on 11/30, saying he was on a sabbatical and for me to submit a ticket where they charge you (I was supposed to get a year of free website management and still had 3 months to go). I told him it was unprofessional of him not to leave a message that he would be gone for an entire month. In the meantime, I found a company (outsourcing-partners.com) who repaired the broken link, extended my sidebars and aligned my text links (like they should have been done originally) for only $60.00. Advice: Stay away from 123 Triad!
Terrible! Very bad communication problem. Took them 4 months to get it right. Said they'd manage site for a year for free, not true. Wouldn't even fix a broken link for me without charging. They charged me $200.00 for a free Wordpress plug-in that only took minutes to install. I first spoke to an American salesperson, but after I sent them a 50% deposit, he outsourced me to an Asian company. The product manager, Jeffrey Reyes, not only misunderstood me frequently, he took a week or more to get back to me after I'd leave him numerous voice mail and email requests. The last straw was when he took 30 days to get back to me. Hired another company, outsourcing-partners.com, who fixed a broken link, extended the sidebars and aligned the text links for only $60.00.
