My Aunt and I tried to return a defective product at Memorial Mall in Houston and were told only exchanges could be made. We were not satisfied with the product and wanted a full refund but were informed that no refunds were to be made. There is NO return policy posted anywhere and we've got this on camera and it isn't until you purchase the item that it reads no refunds at the bottom of the receipt. The salespeople were very rude and as we read them the law stating that we have the right to receive the refund within 3 days of a purchase over $25 they became very irate and as we pleaded for the managers number to resolve this issue they called us a "crazy ###." I found a customer service number on their corporate website and called but was redirected to a manager of the wrong kiosk. Nothing was resolved and we're left stuck with this terrible product. Every part of this situation was unprofessional.
