If it were not for the price, I would not have switched. It is very frustrating. Our tv also skips and it takes or ever to "load". When we had ours installed we experienced the same frustration. No help. Lost all our email addresses. The latest issue was our security system. It "blew up". We had Dial One security and were told by the 'tech" who came out that the system was not compatibl with our home phone via Cincinnati Bell Fioptics. Not sure if that is correct but nothing else had changed. Anyone else have that problem?
