They did the same thing to me. I've had nothing but problems with this company from day one! I travel a lot for my work and have a small one bedroom apartment in Dallas. My typical electric bill for any given month is approx 70.00 but recently it doubled because apparently my contract had expired. I am absolutely against any type of auto withdraw from my bank account because I need control of my finances and not have some company come in and take whatever they feel like charging any given month. Because I frequently travel and am very busy I've failed to pay their bill exactly when they want it paid. I've had my power shut off 4 times now, each time for well under 100.00. If you are as much as 1 day late they will turn it off then charge you fees to turn it back on. It's a big hassle and completely unnecessary. I would recommend that you not make the mistake I made and steer clear of this company, they are not worth the hassle.
