Primal Ice review: Ice bath with 1hp chiller

Company: Primal Ice (primalice.com), Gardena CA. Product: Ice Bath with 1HP chiller, Order #1249, ordered November 2025, first used late January 2026. Issue: chiller began leaking gallons of water from the bottom of the sealed unit in July 2026. Warranty claim filed 8/26/2026. Company demanded $200 upfront assessment/shipping fee, contradicting their published warranty ("repaired or replaced at no cost to you"; "Primal covers all shipping and repair costs under warranty"). I refused the fee on 9/28/2026 and requested packaging plus prepaid return shipping. No resolution as of October 2026. Desired resolution: advance replacement chiller with prepaid return shipping, or full refund of the $5,850 paid.