Morning Pragasan,
Thank you for ensuring that all your customers (re-Defy) is respected and valued the same way when they purchase Defy appliances, Two guys from NCE Spares come into my house at 19h00 at night and I allowed them because the Rasta guys persuaded me in order for my fridge to be fixed.
He has resolved that a new engine is needed for my fridge not the air conditioner as he suggested before he examined the fridge which resulted in this whole disturbing noise coming out of it.
I hope this will be resolve before the end of this month.
Kind Regards,
Mfanafuthi Zulu
Regional People Partner: Massmart Wholesale|Cash&Carry
251 Umgeni Road, Durban, 4001
Office : +[protected]
Mobile: + [protected]
Email : Mfanafuthi.[protected]@massmart.co.za
1 Timothy 2:3 For Such Praying is Good and Right and it is Pleasing and Acceptable to God Our Savior.
From: NCE SPARES
Sent: Tuesday, February 8, 2022 2:19 PM
To: Pragasan Pillay
Cc: Mfanafuthi Zulu
Subject: Re: RE: JOB#1575794 4/81 House White City Pholaphola Road Nongoma
This Message originated outside your organization.
________________________________________
Good Day Preggy
I have spoken to the technicians who are leaving Ulundi shortly and heading to the customer.
They assured me that the call will be completed between 4pm - 5pm today
Regards
Urisha Naidu | Richards Bay | NCE Electrical (Pty) LTD
Defy Authorised Service Centre (Pty) LTD
41 Dollar Drive, Richards Bay, 3900
Tel : [protected] Cell : +[protected]
E-mail : [protected]@gmail.com / Website : www.defy.co.za
On Tue, Feb 8, 2022 at 9:43 AM NCE SPARES wrote:
Hi Preggy
Noted
Urisha Naidu | Richards Bay | NCE Electrical (Pty) LTD
Defy Authorised Service Centre (Pty) LTD
41 Dollar Drive, Richards Bay, 3900
Tel : [protected] Cell : +[protected]
E-mail : [protected]@gmail.com / Website : www.defy.co.za
On Tue, Feb 8, 2022 at 8:57 AM Pragasan Pillay wrote:
Good day
Urisha, please ensure the technician calls out as per his arrangements with Mr. Zulu.
He has also sent out direction to ensure the technician does not get lost.
May you both have a blessed day, and
Kind Regards
Preggie Pillay | Service Advisor | Kwazulu-Natal
Defy Appliances (PTY) LTD
135 Teakwood Road, Jacobs, Durban, 4052, South Africa
Office: [protected]
Sensitivity: Public
From: Mfanafuthi Zulu
Sent: Tuesday, February 8, 2022 7:31 AM
To: Pragasan Pillay ; [protected]@gmail.com
Subject: RE: RE: JOB#1575794 4/81 House White City Pholaphola Road Nongoma
Importance: High
Hi Pragasan
This is to inform you that a gentleman from Defy contacted me yesterday and he confirmed that he will be coming to my house to fix the fridge, I am waiting patiently
4/81 House
Pholaphola Road
Nongoma
When you enter white city you drive for 1 minutes on the left hand side You pass the Pholaphola Shop along the way there is house with Jojo Tanks, than take short left after the same house, the following house is my house.
Kind Regards
Mfanafuthi Zulu
Regional People Partner: Massmart Wholesale|Cash&Carry
251 Umgeni Road, Durban, 4001
Office : +[protected]
Mobile: + [protected]
Email : Mfanafuthi.[protected]@massmart.co.za
1 Timothy 2:3 For Such Praying is Good and Right and it is Pleasing and Acceptable to God Our Savior.
From: Mfanafuthi Zulu
Sent: Monday, February 7, 2022 8:41 AM
To: 'Pragasan Pillay' ; '[protected]@gmail.com'
Subject: RE: RE: JOB#1575794
Importance: High
Hi Prag
Is this still going to happen or it was just a way of responding to you?
Good Day Preggy
Long distance areas affects my technicians call out times, as it takes hours to reach one customer home.
Will ensure tech starts with the specific customers area first on his next trip next Tuesday or Wednesday
We will contact the customer a day in advance
Kind Regards
Mfanafuthi Zulu
Regional People Partner: Massmart Wholesale|Cash&Carry
251 Umgeni Road, Durban, 4001
Office : +[protected]
Mobile: + [protected]
Email : Mfanafuthi.[protected]@massmart.co.za
1 Timothy 2:3 For Such Praying is Good and Right and it is Pleasing and Acceptable to God Our Savior.
From: Mfanafuthi Zulu
Sent: Thursday, February 3, 2022 11:37 AM
To: 'Pragasan Pillay' ; '[protected]@gmail.com'
Subject: RE: RE: JOB#1575794
Importance: High
Hi Prag
I cannot wait for Tuesday I have food that I have already taken out
I am going to file a formal complain about this agent of yours that are lazy; Why did they accepted to be the service provider to Defy if they will have these cheap excuses, I am calling Defy National now I cannot wait for Tuesday
Kind Regards
From: Pragasan Pillay
Sent: Thursday, February 3, 2022 9:52 AM
To: Mfanafuthi Zulu
Subject: FW: RE: JOB#1575794
Importance: High
This Message originated outside your organization.
________________________________________
Good day
Please refer to my conversation with Urisha from Nce (Authorised service centre).
If you have any questions kind Sir please feel free to e-mail her.
God bless you.
Kind Regards
Preggie Pillay | Service Advisor | Kwazulu-Natal
Defy Appliances (PTY) LTD
135 Teakwood Road, Jacobs, Durban, 4052, South Africa
Office: [protected]
From: NCE SPARES
Sent: Thursday, February 3, 2022 9:32 AM
To: Pragasan Pillay
Cc: mfananafuthi.[protected]@massmart.co.za
Subject: Re: RE: JOB#1575794
Good Day Preggy
My technicians will be in contact with the customer
Regards
On Thu, 03 Feb 2022, 09:25 Pragasan Pillay, wrote:
Good day kind Mam
Please call the customer today, and discuss with him.
He is a wonderful human being, and I trust you will find that out upon your conversation with him.
Thank you, and
Kind Regards
Preggie Pillay | Service Advisor | Kwazulu-Natal
Defy Appliances (PTY) LTD
135 Teakwood Road, Jacobs, Durban, 4052, South Africa
Office: [protected]
From: NCE SPARES
Sent: Thursday, February 3, 2022 8:58 AM
To: Pragasan Pillay
Cc: mfananafuthi.[protected]@massmart.co.za
Subject: Re: RE: JOB#1575794
Good Day Preggy
Long distance areas affects my technicians call out times, as it takes hours to reach one customer home.
Will ensure tech starts with the specific customers area first on his next trip next Tuesday or Wednesday
We will contact the customer a day in advance
Regards
Urisha
On Thu, 03 Feb 2022, 08:00 Pragasan Pillay, wrote:
Good morning
Kind Mam, please do not forget to respond to my mail.
Customer is giving us the opportunity to assist him, before taking this matter further.
Thank you, and
Kind Regards
Preggie Pillay | Service Advisor | Kwazulu-Natal
Defy Appliances (PTY) LTD
135 Teakwood Road, Jacobs, Durban, 4052, South Africa
Office: [protected]
Sensitivity: Public
Sensitivity: Public
Sensitivity: Public
From: Pragasan Pillay
Sent: Wednesday, February 2, 2022 3:20 PM
To: NCE SPARES
Cc: mfananafuthi.[protected]@massmart.co.za
Subject: RE: JOB#1575794
Good day
I received a call from the customer, who is not very impressed with the technician that was assigned to the call.
Upon receiving a call from the technician, he was told that he will be assisted last, due to him living in Nongoma (he graciously accepted).
The technician called the customer much later and advised that he wanted to call out between 8.30pm and 8.45pm
This is far too late for the customer, as he travels vastly and this is now his family time.
Please advise as to when the technician will be calling out, and more or less a time frame.
I have copied the customer, to show him we are being transparent and are serious about customer service.
Thank you.
Kind Regards
Preggie Pillay | Service Advisor | Kwazulu-Natal
Defy Appliances (PTY) LTD
135 Teakwood Road, Jacobs, Durban, 4052, South Africa
Office: [protected]