The complaint has been investigated and
resolved to the customer's satisfactionResolved Popular Club — Terrible experience
resolved to the customer's satisfaction
I have been a club 'secretary' for popular club for many yrs. Service and variety in the last few years has been less and less. Most recently, I tried to redeem my 'reward credits' (what I've earned selling their merchandise). I called the company after roughly 2 weeks of trying to access the website, to which, I continually got a page that just says, 'temporarily not available'.
I spoke to a service rep to whom I explained that I wanted to redeem reward credit. She responded by saying she couldn't take my order at that time. I asked about the web page and was told, they were getting their new spring catalogs ready and when the catalogs were ready, the website would be back online. I then asked why there were no sale catalogs, to which she got very rude, and told me that they don't do that. Having been a secretary for over 25 yrs on and off, I knew this to be false. I told her that and she got very irate with me. Finally I asked if she could at least give me an idea of when catalogs would come out and the website would again be online. Her reply to this was 'I don't know if it'll be in a couple of days, a couple of weeks or 6 weeks, I have no idea'
I have checked a few times a week every week since then and they are still offline. I worked hard for that money and it looks like now, that I'll never see it. I'm very upset with the company and have filed a formal complaint with the BBB. I would suggest to anyone to not do any business with them.
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