Pollo Tropical reviews and complaints 1
View all 97 complaintsPollo Tropical - Poor food quality & presentation
On October 20th at 8:28 I ordered food via drive thru at the Fruitville rd location. I received my bag and all items were present although one of the containers of sauce had spilled in the bag due to lid not being snapped in appropriately. Once I got home and opened the packaging of the items ordered, specifically the chicken quesadilla wrap & grilled chicken sandwich, I was appalled. The wrap was still frozen which makes one believe that it was made hours ago & re-heated in microwave prior to being sold. The chicken sandwich looked completely inedible. The chicken was rubbery, lettuce wilted topped off with an ungodly amount of sauce slathered across both buns. The only item that I was somewhat able to stomach was the tropichop bowl which had residual fluid (water I assume) pooled at the bottom. To resolve this issue, I would like a full refund which amounts to $16.45.
Aura Leahu
Preferable contact by email:
[protected]@mail.usf.edu
Cell: [protected]
Latest Pollo Tropical Reviews
A very bad experience! Incorrect Food Item Delivery and pollo tropical ap Good order Cuban SandwichGiving a Voice to Consumers
At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.
Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.
We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.
ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.
We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.
The customer did not indicate that they ate the entire order. Based on their experience, a refund sounds quite reasonable.