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CB Travel and Vacations Review of Polani Travel/ Flight Catchers
Polani Travel/ Flight Catchers

Polani Travel/ Flight Catchers review: PIA Flight

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7:11 am EDT
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I booked online on or round 25th February and paid in full for a flight only from LHR to ISL, booked with Flight Catcher for PIA flight, travel our 19th May and returning 7th June. I booked and paid with Flight Catchers.

Last week I was told the Flight has been cancelled and now PIA are only offering 25th May, which is not acceptable because of commitments and annual leave etc.

I am being offered a full refund which im being told will take up to 6 weeks, as you can imagine my annoyance, I only have 2 weeks or so left until I was suppose to travel, how cam I rebook anything else unless I get my full refund, I don't have spare money to rebook and more annoying is that the prices have increased and I am not being compensated for this loss to me now.

I am a Flight catchers customer I didn't book directly with the airline but the service with Flight catchers has been appalling, I practically been told there is nothing you will assist with and this is now my problem between me and the airline. If I wanted to deal with the Airline I would have booked directly with them.

More so I am not happy with Shahbaz Hussain, I sent him several emails and I'm not getting any response to my query other then the standard pretext of my refund will be up to 6 weeks.

I would like the name and contact for your senior management and your full customer service process.

I will then be adding a review on trustpilot and other sites.

I would have appreciated as a flight catcher customer to you to offer me an alternative flight on the same travel dates as a measure of good customer service. I would like to know what you can offer as a gesture of goodwill to rectify this issue that you have put me in now. As it stands I have no flight and I will have to miss my holiday and family wedding.

regards

Desired outcome: Alternative flight on the same dates, with no additional cost to me as I don't feel this is fair to me. I will be flexible to other London airport travel.

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