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plumbtile Complaints 10

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11:21 am EDT
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plumbtile Disappointing Shipping Experience with Plumbtile: A Review

I gotta say, I was pretty disappointed with my experience with Plumbtile. I ordered something on November 13th and didn't get it until November 28th. I mean, come on! I had to call and email them twice just to find out if it had even been shipped yet. I was really hoping to have it before Thanksgiving because we were redoing our bathroom for company, but no such luck.

To be fair, they did eventually get back to me when I contacted them, but it still took them until November 22nd to actually ship the product. And even then, it still took another six days to get to me. I don't know about you, but that seems like a pretty long time to wait for something that I ordered online.

Overall, I'm not sure if I would order from Plumbtile again. The product itself was fine, but the shipping experience was a real letdown. I understand that things can get delayed sometimes, but it would have been nice to have a little more communication from them about what was going on. Maybe they were just having a bad week, but I think I'll look elsewhere next time I need something for my bathroom.

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10:29 am EDT
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plumbtile Plumbtile.com Review: Sneaky Charges Left a Bad Taste in My Mouth

I gotta say, I wasn't too thrilled with my experience on plumbtile.com. I mean, don't get me wrong, I found some pretty sweet stuff on there for my bathroom remodel, but there was this one thing that really grinded my gears. You know what I'm talking about - that sneaky little charge that showed up on my order total with no explanation. I mean, what the heck is that all about? It wasn't labeled or anything, so I had to assume it was some kind of handling fee or something. And get this - it was on every single page of the order processing except for the order verification page! Like, what's up with that? And even though it showed up as zero on that page, it was still included in the total. Not cool, man. Not cool. The only reason I went through with the order was because I had a one-time coupon that helped offset the charge a bit. But still, it left a bad taste in my mouth.

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9:02 am EDT
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plumbtile Mixed Experience with Plumbtile: Quality Tiles and Customer Service, but Website Hassles

So, I decided to give Plumbtile a try and I must say, I was not impressed. I tried to register on their website and it was a bit of a hassle. I created an account with my email address and password, but when I tried to log in, the website said I used the wrong password. I was confused because I had just created the password and had my computer remember it. I tried to reset my password, but I never received the email to help me do so.

Despite this setback, I decided to continue with my purchase. I was looking for some new tiles for my bathroom and Plumbtile had a good selection. I found what I was looking for and added it to my cart. However, when I tried to check out, I had some trouble. The website kept freezing and I had to refresh the page multiple times. It was frustrating, but eventually, I was able to complete my purchase.

The tiles arrived a few days later and I was pleased with the quality. They were exactly what I was looking for and they looked great in my bathroom. However, I did notice that one of the tiles was chipped. I contacted Plumbtile's customer service and they were very helpful. They apologized for the inconvenience and sent me a replacement tile right away.

Overall, my experience with Plumbtile was a bit of a mixed bag. While I was happy with the quality of the tiles and the customer service, the website was a bit of a hassle to use. I would recommend Plumbtile to others, but I would caution them to be patient when using the website.

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Is plumbtile Legit?

plumbtile earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds plumbtile to be a trustworthy company. Although there's a 0% resolution rate for customer complaints, which deserves attention, plumbtile is known for their high standards and safety. If you're thinking about dealing with plumbtile, it's wise to check how they handle complaints.

Plumbtile.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Plumbtile.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

A trust mark has been identified for a plumbtile.com, but it is important to verify the trust mark and its source to ensure that it is legitimate. Ensure that the trust mark is genuine by clicking on it and verifying its authenticity through the issuing organization's website.

Several positive reviews for plumbtile have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

Plumbtile.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

However ComplaintsBoard has detected that:

  • While plumbtile has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 10 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • The website belonging to plumbtile has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.
  • We have detected an internal review system on plumbtile's website, which can be a positive feature for customers looking to make informed decisions about the company's offerings. However, we recommend that you take the time to research the reviews and verify their authenticity before trusting them entirely
  • We conducted a search on social media and found several negative reviews related to plumbtile. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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plumbtile Terrible Experience with Plumbtile: Delayed Order, Poor Communication, and Refund Issues

I gotta say, I had a pretty rough experience with Plumbtile. I was really excited to order a new faucet on May 6th of this year, but boy did things go downhill from there. After waiting for three whole weeks, my order status was still stuck on "Processing." I tried reaching out to the folks at Plumbtile to see if they could give me an estimate on when my faucet would finally ship out, but they couldn't give me a straight answer.

Eventually, I got so fed up with waiting that I decided to cancel my order altogether. But even that turned into a whole ordeal. It took a full eight days for my cancellation to go through, and even then, I still hadn't received my refund. I tried reaching out to Plumbtile again, but my messages were completely ignored.

At this point, I was beyond frustrated. I had to resort to opening up a credit card dispute just to get my money back. And to top it all off, my bathroom renovation project was delayed by a whole month because of Plumbtile's shoddy service.

Honestly, I wouldn't recommend Plumbtile to anyone. If you're looking for a reliable and efficient online retailer for your bathroom needs, I'd suggest looking elsewhere.

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plumbtile Disappointing Experience with Plumbtile: Faulty Radiator and No Refund Offered

I had a pretty bad experience with Plumbtile. I bought some Myson radiators from them and after a year, one of them started leaking. I contacted the company and sent them a video of the leakage, but they told me that I had to send the radiator to their Vermont store, which would cost me around $400 in shipping, or drive there, which would take me about 5 hours. I don't understand why they couldn't just give me a refund since they saw the video and knew that the radiator was faulty. It seems like neither Myson nor Plumbtile wanted to take responsibility for the issue and I was left with no solution. It's frustrating because I spent a lot of money on these radiators and now I have to deal with the hassle of trying to get a refund. Overall, I wouldn't recommend Plumbtile based on my experience.

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plumbtile Plumbtile.com Review: Bait-and-Switch Tactics and Hidden Fees

I made an order on the 27th of October from plumbtile.com. I was excited to receive my order, but I received an email from Dawn saying that it would take 18-22 weeks to arrive. I was a bit disappointed, but I decided to proceed with the order. However, on the 31st of October, I received another email saying that I would have to pay an extra $98 for shipping. I was shocked and frustrated because my order was already over $1,000.

I felt like I was being tricked into paying more money, and I didn't appreciate it. I wish they had been upfront about the shipping costs from the beginning. I also found out that my order was non-returnable and non-cancellable, which made me nervous.

Overall, I would not recommend plumbtile.com to anyone. Their ordering process is not transparent, and they use bait-and-switch tactics to get more money out of their customers. If you're looking for a reliable seller, I suggest you look elsewhere.

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plumbtile Plumbtile Review: Wide Selection, Fast Shipping, but Watch Out for Price Fluctuations

So, I ended up paying the higher price. This was a bit frustrating, but overall, I still had a good experience with Plumbtile. The website was easy to navigate and had a wide selection of products to choose from. I was able to find exactly what I was looking for and the checkout process was simple.

The item I purchased arrived quickly and was in great condition. I was impressed with the quality of the product and it exceeded my expectations. The installation process was easy and I am very happy with the end result.

One thing I did notice was that there were a few spelling errors on the website. This didn't affect my overall experience, but it did make me question the professionalism of the company. However, the customer service agent I spoke with was friendly and helpful, which made up for any minor issues I had.

Overall, I would recommend Plumbtile to anyone in need of plumbing or tile products. They have a great selection, reasonable prices, and fast shipping. Just be aware that prices may fluctuate and you may end up paying more than you originally anticipated.

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plumbtile Mixed Experience with Plumbtile: Happy with Service, but Issue with Order and Lack of Customer Support

I gotta say, I'm pretty happy with my experience so far with Plumbtile. But hey, why don't they ask for your gender when you buy something? Seems like a pretty basic thing to me.

Anyway, I did have a bit of an issue with my order. I ordered something that was supposed to be 480 mm, but when it arrived it was actually 559mm. That's a pretty big difference! I tried calling them a couple times to figure out what to do, but nobody ever called me back. I left messages on 4/6 and 4/7, but no dice.

I'm not sure what to do now. The return shipping is gonna cost me more than $10, which is a bummer. I really wish they would get back to me and help me figure this out. Hopefully they'll respond soon. Thanks for listening.

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plumbtile Positive Experience with Plumbtile: Friendly Customer Service and Affordable Prices

I gotta say, I had a pretty good experience with Plumbtile. The folks over there were real friendly and helpful when I had some issues with my order. Unfortunately, I ended up missing an item and accidentally picked the wrong color for something else. I reckon that was mostly my fault, but I did find their website a bit tricky to navigate when it came to selecting all the different options for each thing I wanted to buy.

Thankfully, the Plumbtile team was quick to sort everything out for me. They got me the missing item and helped me exchange the thing I messed up on, even though I had to pay for shipping. It was a bit of a hassle, but I appreciate that they were willing to work with me and get everything sorted out.

And let me tell ya, their prices are pretty darn good. I was able to get everything I needed without breaking the bank, which is always a plus. All in all, I'd say I had a positive experience with Plumbtile and would consider ordering from them again in the future.

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plumbtile Poor Customer Service and Damaged Products from Plumbtile - Avoid the Headache

I gotta say, I wasn't too pleased with the customer service I received from Plumbtile. I ordered a fancy faucet and when it arrived, it was all scratched up. I tried to talk to the sales rep about it, but they were being a real pain in the butt. I had to go all the way up to a manager just to get some help. And let me tell you, that rep was not being very nice about it. I mean, come on, I spent a lot of dough on two high-end fixtures. You'd think they'd treat me a little better.

In the end, I had to go to Graff to get this mess sorted out. They had to step in and help me out because Plumbtile was being cheap about shipping and stuff. I mean, seriously, who wants to deal with damaged fixtures? Not me, that's for sure.

Overall, I wouldn't recommend Plumbtile to anyone. Their customer service is just not up to snuff. If you want to avoid a headache, go somewhere else.

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Overview of plumbtile complaint handling

plumbtile reviews first appeared on Complaints Board on Jun 3, 2023. The latest review Disappointing Shipping Experience with Plumbtile: A Review was posted on Jun 21, 2023. plumbtile has an average consumer rating of 1 stars from 10 reviews. plumbtile has resolved 0 complaints.
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    Jun 17, 2025
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plumbtile is ranked 71 among 83 companies in the Plumbing and Sanitation category

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