This place is a complete scam. Just google all of the reviews and you get the same results each time. There is a reason they have a magnitude of disputes - I entered their parking lot from 2 different entrance ways and had absolutely no idea that I was supposed to pay. No attendants, no gates, nothing. Perla, who was obviously never taught how to use her customer service skills, was a dread to talk to and immediately declined my dispute and listed a few places that I could have gone to pay. However, this is how they scam you. It was obviously not clear to me or the thousands of people who were also ticketed. They want you to be misled - this is how they make their money. If they were an honest company, they would have fixed the very apparent issue that everyone on the internet is complaining about. Such a fraud - stay away from platinum parking.