PlanetFeedback review: Priceline customer disservice

Posted on Google Maps Today :

I have used priceline on numberous occasions and have had no real problems ,there will always be an associate trying to take a bad day out on someone...everywhere,that's not a systemic problem.

However taking over $1500.00 dollars from someone,even when I contact them to resolve the issue DAYS before the transaction was to take place(rental reservation ) is IN YOUR FACE THEFT!

I have been in sales / customer service all my adult life and have to assume this company is run by 12 year olds with no regaurd for thier clients, or do they do not quite understand what REAL "customer service" is and can do for a company,regaurdless of its size.

I've been a loyal customer for years and presented Priceline opportunity to shine with SERVICE TO A KNOWN CUSTOMER .

This , ..." problem" is where you show your ability to RETAIN a customer and turn them into living advertisments for Price Line.

Instead each and everyone I called (I called 15 numbers ) was geared and trained to have the same response ..."we have your money ,WE DON"T CARE " attitude.

P.S-there is no ZERO STARS as a choice ..or an icon with a thief taking your money .