Piperlime.com reviews and complaints

I ordered a handbag over a week ago and my order is still "in process." I called customer service to see what was going on and was told "we're really busy." Then they said "oh, we have until next week to send it to you before you can complain." Their expected shipping time for regular orders is two weeks! Maybe ten years ago that was a normal processing time, but this day and age people are used to fast processing and quick shipment. They were unable to cancel my order for me, so I will just be returning the order immediately. There are plenty of other stores that are happy to offer discounts and reasonable shipping times.

I received an item from Piperlime from a friend for Christmas. Being out of my normal taste, I called the company to confirm that if I checked "return as a gift only" and wrote on there "gift card only" that I would get exchange for a gift card without my friend being told. Even with all these precautions, she was still sent a refund, and an email notifying her of her "refund". I'm really displeased with the customer service obviously misleading me, and will never order a gift from here.

I bought an emu boot last week. And they promised to ship it within 3-5 days. On the 6th day, I received my order. When I opened it, the shoes were with white marks at the front. The marks were permanent so I decided to call and exchange the product with a new one (but the new one and return the defect one). Once I called the customer service, the process became complicated. I purchased the product with the reward points that I got from banana republic credit card, they said I need to return the product first to got the rewards point back. I would like to suggest them that they can honor the reward point for the exchange item so the customer would not have to go through complicated process to get the new product. That is not my fault that I got the defect product, and I would like to get easier process when I want to change it with the new one (not have to return the defect product first then wait for the reward points then go order and then wait again for the shoes to come - with note if the shoes are still available). I am sure that they should be able to honor the reward points directly for the customer that got the defect product. The customer service offered me for buying the new one with 10% off without the reward points because she could not nothing about it. I am sure next time they should able to directly honor the rewards point back for the customer who disappoints with the defect product.

I prefer to buy at the store next time to make sure I get the good quality of product and can return them easier.

And process - will never shop here againI thought to use piperlime because it is a well known company and believed the process would be similar to amazon or endless. I received terrible customer service when calling about the status of my order, which is still in process after 2 days and no sign of it shipping anytime soon. I asked if the rep could check with the warehouse to see if there are any shipment statuses, but she refused. Also said my only option was to cancel and pay an expediting fee, no offers of waiving this fee. She gave no other information on whether the items would ship anytime soon and was really unhelpful. I'm really disappointed in piperlime's service and process and will likely never use this site again. Endless, Amazon, Zappos are all much better and in addition, provide a much higher level of customer service.

I am so disappointed with Piperlime. I ordered a pair of Hunter boots and a pair of socks. They claimed to ship the entire order, but when I received the very small box they sent me, I found nothing but a pair of socks. When I called to ask them to ship me the boots I ordered, I was told that they couldn't "re-ship" them until they had conducted an investigation. When the investigation was completed, I was told, they might be able to "re-ship" the boots.

When I called back four days later, I was told that they had investigated and were now authorized to "re-ship" the boots. Unfortunately, they will now require a signature for delivery "to make sure I receive them this time." I received the shipment the first time; they just didn't pack my full order. But that's their policy and they're sticking to it. So now, in addition to the delay I've suffered due to (1) Piperlime's inept shipping and (2) Piperlime's policy requiring me to wait while they investigate before they'll consider completing my order, now I'll have to wait until I have a chance to drive somewhere to pick up my order after I receive the notice that the deliveryman was unable to leave it.

This frustration could easily have been avoided if the customer service rep I spoke to when I realized half my order was missing had simply apologized and promised to send the rest of my order right away, perhaps with express delivery (and without burdening me with their signature requirement). Online stores, especially those like Piperlime that don't offer a price discount, need to realize that their benefit lies in quick, home delivery. In this case, I have neither home delivery nor quick delivery.

My first order was my last. I'll stick with Zappo's from now on.

TRIED TO ORDER A PAIR OF SHOES ON 12/22/08. CHOSE NEXT DAY DELIVERY($22) SO I COULD HAVE THEM BY 12/24/08...MY ORDER WAS RANDOMLY STOPPED FOR VERIFICATION...NO ONE TRIED TO CALL ME AND ONLY A "PLEASE RESPOND WITHIN 24 HR EMAIL OR WE WILL CANCEL YOUR ORDER" WAS SENT TO ME. I CALLED 12/23/08 8HRS LATER BUT BECAUSE I CALLED AFTER 3PM I COULD NOT BE GUARANTEED NEXT DAY DELIVERY AND THE GIRL COULD NOT TELL ME IF THEY MADE CHRISTMAS DELIVERY...UNBELIEVABLE! AND THEN SHE ASKED IF SHE COULD HELP ME WITH ANYTHING ELSE...SHE COULD NOT HELP WITH THE FIRST PROBLEM WHICH WAS, FROM A TO Z CREATED BY THIS COMPANY FAILING TO CARRY OUT ITS COMMITMENT TO ITS CUSTOMER...I TOLD HER TO CANCEL MY ORDER IF WE COULD NOT MAKE GOOD ON THERE ORIGINAL PROMISE AND WITH AN INSINCERE HAVE A NICE DAY SHE HUNG UP!HOPE MY EXPERIENCE SAVES SOMEONE THE HEADACHE I RECIEVED.

I ordered a pair of naughty monkey boots 3 months ago and that were advertised as 100% leather. Within a matter of days the boots started to tear at the heals and i could see that they were not leather from the way they were tearing. Not sure what to do, i continued to wear them until the tears quickly became holes. Highly disappointed, I called customer service and asked if I could return them. The agent was very helpful and apologetic, even offered me a 15% coupon for my trouble if I wanted to exchange them for a different pair. So I sent the defective boots back and got a different pair. The soles of the new pair began to fall apart after two days of wear! Literally falling apart. I called the customer service to see if there was anything they could do. The agent "Joshua" was rude and condescending and informed me that there was nothing he could do, the boots were not defective and it was probably my fault the boots were falling apart. I asked to speak to a manager and he said that they were all busy but he'd have someone call me back.
I told him that would be fine and he proceeded to tell me in the same rude tone that a manager would not tell me any different than he. I will never shop with Piperlime again and I will advise anyone who considers buying from them to beware.

I cannot say I am pleased with the CS at Piperlime.

I called today to check on the status of a return and was treated poorly. Order # 13WV5XX, for a pair of Kids Keen Targhee shoes.

The first rep I spoke with asked many questions and could not even find my order, she stated that it maybe in the "old system" and she did not have access to it. This seemed as if it was a huge chore for her to accomplish.

She then transferred me to another rep who could see the order, but only told me it takes "30 days to process a return" I told him it had been at least 30 days, he asked "what was the date it was sent?" I told him I would need to call my wife for an exact date it was sent.

He then told me the item was no longer available, which I did not believe. It only took me a minute to find them on your site: http://piperlime.gap.com/browse/product.do?pid=681077002&tid=plfr1r albeit in a different color. I feel like he was trying to blow me off, and get me to hang up the phone.

I was treated by your CS reps like they were doing me some kind of favor and I should be grateful, even by the floor manager named "Patsy".

These shoes were a gift from my sister for my daughter. She had an exact pair of the same shoes, in a smaller size. They lasted until she outgrew them and she wore them all the time.

The pair we returned developed a large hole in the bottom of the shoe, not from wear, but from a manufacturer defect. This occurred after she had worn the shoes for less than a month. Here in wet and rainy Seattle, WA, a pair of shoes with a hole in the bottom is worthless.

I cannot say I am impressed with how your CS handled this matter, and I will take this into account as we do our holiday shopping this year. Although you won't miss me as a customer, I am willing to bet you will miss my sister and my mom. She'll be getting a 38.33 credit back to her Visa for this purchase and when she asks why I will explain to her my experience with your staff. I am sure she will be upset with the "gift" she gave us.

This may seem like a long message, but I only spent as much time constructing it as I did waiting on hold with your CS reps.

PIPERLIME Complaints & Reviews - Worst Customer Service Ever; delayed ship
Review all PIPERLIME complaints
PIPERLIME
Posted: 2017-11-26 by owaku
Worst Customer Service Ever; delayed ship
Complaint Rating:
Company information:
Piperlime
United States

Please do not ever waste your time ordering from Piperlime for any reason. They routinely wait 5 or 6 days of processing your order before even shipping it, and they still take 6 days to process it even if you pay for premium shipping!

Then, when you send them an e-mail after 5-6 days wondering what is going on, they don't respond right away. When they finally do respond, they ignore your concerns and don't address them at all. They also don't help. This company clearly does not know how to retain valued customers and does not know how to run a business.

When there are many, many companies out there with far better customer service and far better policies of how to create happy customers, there is no reason to shop with Pipelime. Ever.

WORST CUSTOMER SERVICE EVER. Just a few minutes after I placed my order online, I realized I had used the wrong credit card and quickly called to ask them to change it. Several women at the company informed me that they could not-- that my only option was to wait for the shoes to come in the mail then return them and buy them again with the other credit card. What an ingenious solution that was! I could have gone to the store and bought the shoes 10 times in the time it would take me to do all that. SO, rather than just processing the return on their end (which, in this modern day of computers I feel quite confident they could have done) without hassling me, they refused. How about cancelling the order and then I'll order them again? Big fat "no" on that one too.

THEN, when the shoes hadn't arrived after about 8 days of waiting, I called again and was told that the company had dropped my apartment number off the order when they sent it to UPS so...drumroll please... the shoes had been returned! RETURNED?!?!? Great, now will you change the credit cards since UPS did that step for me? NOPE. Still wont change the credit card, wont process the return or cancel the order. But we will correct your address and give you an email survey where you can take out all your anger.

This was the perfect confluence of apathy, stupidity, and arrogance.

I'll NEVER shop there again, even though they gave me a 20% off coupon after reading my survey answers. That pandering is not going to work-- I should have gotten the shoes for free. ###.