Philips CPAP Recall review: I want them to send out my replacement.

Current status of order [protected]

We have received your information, and we are working to get you a replacement as soon as possible. Your order was processed on 04-04-2022 but it has not shipped yet.

What's next?

Before we complete your order, we will reach out to you by email to confirm your shipping address. We cannot ship your replacement device until the shipping address is confirmed, so please be sure to check your email regularly. If we do not have your email address you may receive a phone call.

How long will it take for me to get my replacement device?

While we have already made progress in shipping replacement devices and have increased our production capacity, we anticipate the repair and replacement program in the US will take through the end of 2022 to complete for the majority of patients.

Why is my order number different from my confirmation number?

There are several steps we must take after an affected device is registered. The creation of an order number is an indication those steps have been taken.

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You can learn more about the specific remediation steps here.

We understand that waiting for news about when and how your device will be repaired or replaced can be frustrating and that timing is critical.

While we have already made progress in shipping replacement devices and have increased our production capacity, we anticipate the repair and replacement program in the US will take through the end of 2022 to complete.