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On August 5th I purchased 2 dog beds on a buy one get one free special this company was advertising for on Facebook. I bought two 3xl beds. I was finally sent one bed not the right size 3 weeks after ordered. After complaining via email I was offered to buy another 2nd bed at a discount, not sure how that fixes the issue. But responded with NO you will send me the second bed. That is the only solution here. Another 2 weeks have passed and no second bed so I now have sent another email asking for an option to return the one bed that was never removed from the package and they cannot seem to respond now.
Country of complaint: United States
Desired outcome: REFUND
I also fell for this scam on or around September 9th I order two beds when they were promoted at buy one get one free. This is now two months later, I have not received the beds, nor have I received any communication from this company, even after sending three emails enquiring about my order. Not sure how to get a refund, probably will just chalk it up to lesson learned. How do you determine legitimate companies from scammers?