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On August 5th I purchased 2 dog beds on a buy one get one free special this company was advertising for on Facebook. I bought two 3xl beds. I was finally sent one bed not the right size 3 weeks after ordered. After complaining via email I was offered to buy another 2nd bed at a discount, not sure how that fixes the issue. But responded with NO you will send me the second bed. That is the only solution here. Another 2 weeks have passed and no second bed so I now have sent another email asking for an option to return the one bed that was never removed from the package and they cannot seem to respond now.
Desired outcome: REFUND
I also fell for this scam on or around September 9th I order two beds when they were promoted at buy one get one free. This is now two months later, I have not received the beds, nor have I received any communication from this company, even after sending three emails enquiring about my order. Not sure how to get a refund, probably will just chalk it up to lesson learned. How do you determine legitimate companies from scammers?