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1.4 465 Reviews

United HealthCare Services Complaints Summary

49 Resolved
416 Unresolved
Our verdict: With United HealthCare Services's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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11:26 pm EST
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United HealthCare Services denial of mental health claims

My 13 year old daughter has suffered from mental illness for over a year now. Consistent suicide attempts, cutting, low self esteem, eating disorders, massive weight loss. We spent 4 days in the hospital last October waiting for a bed to open up in 1 of the 2 mental health facilities in the Phoenix Metro area because she swallowed a handful of Advil. That never happened and we were sent home. We sent her to counseling weekly and a psychiatrist monthly for medication. In March this year, she attempted to hang herself in the shower and cut her wrists. We took her to Aurora for treatment. United Health initially denied the claims outright and the facility appealed multiple times. Eventually they paid the claim but she could only stay for 7 days. Then she went to intensive outpatient therapy for 2 months, continued with counselor and psychiatrist. Two months ago, a concerned parent approached administration at her school that they were afraid she was going to hurt herself. A week ago, a local police department contacted her school with concern that she had made a suicide pact to [censored] on her 14th birthday in December. A report was created by the police department. Her meds had been increased several times over several months and all of her doctors have continued fears for her well being. We decided, we meaning us her parents, school administration, family and friends, and all of her MEDiCAL DOCTORS that she needs advanced help for her mental health issues. We contacted a residential treatment facility in California since there are none in Arizona other than acute care. Today her claim was denied after 2 days of working to get authorization. When the "case manager" Dennis finally returned my call today, he stated that my daughter is not suicidal. Really? With literally hundreds of 1 inch cuts and scars on her legs, stomach, arms, wrists, and shoulders, I would say that Dennis has no clue what he is talking about. Then he says if I have a problem, I should take it up with the facility...he was just returning my call and then the call ended...I am sure Dennis [protected] (is that Minnesota) and his "on staff medical doctor" know way more about my daughter than her multiple medical doctors, counselors, and psychiatrist. So if my daughter decides to attempt suicide again and succeeds, do I need to take her scarred and wounded body to United Health headquarters to give this multi billion dollar company a lesson in humanity? Somehow, I doubt that would matter to them anyways. She is just an ID number to them...their "case managers" I am sure are compensated well for keeping their claim dollars down. I hope you can sleep at night United Health behavioral health...what a joke...

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12:32 pm EDT
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United HealthCare Services not receiving my refund

I am still waiting for a refund check from July of 2012. I paid a doctor $1, 000 and I was only supposed to pay $20 co pay. Recently I was given a reference number of CO1401650223473 and told that I would receive my payment within two weeks. I never received it and called back. I was told a totally different story. I am so upset with United Health because of the lack of knowledge when you make a call. I just want to know what I have to do to resolve this issue. The date of service was February 7, 2012. The doctor was Mellisa Jenkins. I would appreciate your help in this matter. Thank You

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Charles mo
Austin, US
Mar 24, 2015 10:30 pm EDT

United Healthcare are scamers the stole $377.72 from me!

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1:45 am EDT
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United HealthCare Services laid off permanently due to outsourcing - and problems because of that

Okay so I was an employee of UHC for 2 years, we were permanently laid off at the end of June 2014 due to outsourcing of our jobs so our positions were eliminated. We were told in May that this would happen by August, 2014 -- but it happened sooner than we were told. We were summoned to a mandatory meeting and fired, promised that our supervisors would "call us" after the meeting concluded and we would be sent a termination letter in the mail as well as information about severance packages and things like insurance and what would happen to the vacation hours we added up and never took. We were told not to finish out the day and our services would be eliminated within an hour after the call. The main person talking was named Jeremy and he didn't seem at all sympathetic and in the background the "main boss" Dom was talking in the background like THE EMPLOYEES did something wrong, and was very rude to everyone.
I understand they (UHC) wants to save a buck by outsourcing the jobs to India, so that they get bigger bonuses for the investors and the people at the top. The people in India were in our training classes and couldn't speak English to save their lives, and our trainers had to have them "type questions" into the chat box because no one could understand what these Indians were saying when they did try to speak whatever type of broken English they'd learned. It was horrible, but whatever- I'm sure consumers and doctors will love knowing that India now has acess to PERSONAL HEALTH INFORMATION including SOCIAL SECURITY NUMBERS and all that stuff. I'm sure no one has googled any of the India scams that are going on with stealing people's credit and information - but congrats United Healthcare I'm sure it will work out fabulously.
They let 45 percent of our department go, rough estimate like 100+ people across the United States, but I'm sure India needs our jobs more. So I'm another fool on welfare and getting unemployment, who cares. Anyway that's not the problem I had.
I was told I would get a call from my supervisor, who at best was an idiot in general and never could seem to follow up with employees, and never gave monthly evaluations like they were supposed to because they're not even qualified to be supervisors but probably work for very cheap. This person NEVER called me and today has been one week since I was let go. I also have all the equipment for UNITED HEALTHCARE including computers and such - and I was told that I would be sent a box to mail everything back and I was instructed to NOT BRING THE ITEMS TO THE LOCAL OFFICE. Well I never got this supposed box to return my equipment so I'm sitting here with tons of items and no way to return the equipment. I'm mostly pissed that the supervisor never called to tell me any additional information that might be helpful like I was promised.
To top everything off, I was told we had until July 10th in order to apply for jobs internally and print our pay check stubs. I called HR DIRECT to get access because of course my passwords don't work now that I'm no longer an employee. I actually talked to a ###ic girl from India who barely spoke English, told me I had to call the IT department, and then hung up on me because she couldn't speak English. I called the IT department and was told they'd open a "work ticket" and fix the password issues so I can print pay check stubs I need in order to collect FOOD STAMP BENEFITS (because my unemployment will only be $300 a week and I cannot support myself with this low amount of money. I also need the pay check stubs so I can file for state medical insurance because my United Healthcare insurance is over after 7/31/14, and I can't afford $300 a month in order to get their "Cobra insurance" for my family).
United Healthcare is a piece of crap company that oursources and doesn't care about AMERICAN JOBS or their AMERICAN EMPLOYEES. I will never, ever work there again and will continue to bad mouth these ###s every chance I get. I can't even print pay check stubs or get them sent to me, so I guess no food stamps or medical insurance for me and my children.

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Katrina Lane
, US
Dec 04, 2018 5:16 pm EST

By the way, sorry you lost your job! But, they were only sucking your life away from you! They work people to the brink of insanity! You are better off without them! You will find another job!

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Katrina Lane
, US
Dec 04, 2018 5:14 pm EST

UNITED HEALTH CARE SUCKS! They always have! However, it's all the Insurance companies, they want your money for their premiums but they don't want you using your insurance and seeking services for your health! Why? Because then you take their earnings away from them and it's your premium payments that keep them ALL in business!

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Tia Pendarvis
, US
Dec 04, 2018 4:26 pm EST

Terrible horrible customer service from India reps

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mairamartinez
, US
Jun 05, 2018 1:11 am EDT

Hello raw ladies, hope generally told are doing great. Today I would relish to show error of ways by en masse of you the chamber of deputy order of the day of matron wrestlers in India. As we bodily know at which point the startling 'Phogat sisters' firm India proud mutually their atypical wealth in 'wrestling' a predominantly macho sport. The beloved saying, "Behind every individualistic and well-off woman is a monk who blindly trusts their children and not the society" absolutely describes the stiff upper lip and undying desire of an enthusiastic monk for his children.

Click here for more info- http://healthybeautcare.blogspot.com/

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Gigi Tee
, US
May 31, 2016 10:39 am EDT

I HATE calling United Healthcare. The phone representatives cannot or do not understand anything that you are explaining to them. They get the claims send them to Optum/Ingenix and then the claim is forwarded to Orthonet (for surgical claims). My claims are routinely denied for the same reason. I ask for a call reference number at the end of every phone call, when I call back with the call reference number, it no longer works. This outsourcing so that the execs and board members can get a higher profit. It's not just UHC, its Aetna, Blue Cross and Blue Shield, Anthem Blue Cross, Health Net. Luckily some insurance companies that are union sponsored (ILWU, Teamsters, UFCW, SAG, Blue Cross Blue Shield Federal Program) still believe in NOT outsourcing.

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Armani12
, US
May 04, 2016 1:32 pm EDT

Agreed. I do billing and UHC is the absolute worst company. I cringe every time I get their India call center. They never, ever know what anyone's talking about, and they will transfer you left and right. I cannot stand them. They always give incorrect benefits, and then deny everything. The hell with them, and the corporate greed that inundates that company.

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@BonBon
Seattle, US
Mar 11, 2016 1:06 pm EST

I'm having the same issue here too. I work in an office where I have to follow up on claims that were processed incorrectly. Every time I call United Healthcare, I wished I could speak to an American instead of someone who doesn't understand me and transfers me or hangs up on me. It's completely frustrating and I'm fed up with this company. They're underpaying the claims or not paying at all. Of course they're saving millions of dollars outsourcing. It's a real shame on how this company. There's no quality in the work they do. I'm sorry for all the people they laid off.

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Nettie Jackson
, US
Oct 20, 2015 10:45 am EDT

I work at an office that has to call UHC for follow up on claims all the time and let me tell you it is Absolutely Horrible. I can't understand anything they are saying, they tranfer me to several different people who barely speak english and when I asked to speak to an American I was told by a manager they can no longer switch us to the USA. I think this is rediculous because now the claims are passed timely filing because they keep denieing them for different reasons and resending them back to be reprocessed only to deny them for something different. I have spoken to several different people who are all located in India but they are not very helpful. I will be filing a complaint.

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United HealthCare Services deniel of reimbursement

Dont ever choose this as insurance company. I have a claim 742081-1. For which in a very seviour condition i have to admit into hospital and they applied for cashless claim, for which they denied the case and when I called them they mentioned that have to file reimbursement. I have been in hospital for 2 days i have paid all the money and got discharged(closely missed an surgery). After I paid the bill and applied for reimbursement they have taken almost 2 months and said that they cannot do it. They say that doctor has kept in hospital for testing the patient. But the so called patient is in hospital and have paid the money from pocket. they make money for nothing. If you chose them at the end of the year you pay your hospital bills and pay for the UHC for surviving.

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Wpayton5599
Bolingbrook, US
Jun 25, 2014 1:12 pm EDT
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I definitely feel for you, and I have made it my responsibility to try and help as many people as I can. I help people like you obtain power through attorneys. The company I represent is called LegalShield. You will definitely want to check this company out because they will include many services for a small monthly fee. Please visit www.shawnjohnson.legalshieldassociate.com to learn more. You can e-mail me directly through the website if you are interested. I wish you the best!

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United HealthCare Services no complaints department

Spoke with 3 customer service reps who sent me different directions only to learn none could answer my question. They all said it's a huge issue but there is no place to address my concern. When I asked for the forum to discuss the $600 fee that UnitedHealthCare is charging more than everyone else, they said "there is no complaint department". No place to state my issue?! No. When I said the fee was ludicrous, the customer service rep stated, "So you think you will be the one person to change healthcare?".

I can deal with a lot, but the fact that they are one sided customer service with no way to get past the front line, and no place to state an opinion...all I can say is "wow". Not sure what I am paying for with healthcare...they are horrible.

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Sharon Oakes
DeRidder, US
Jul 02, 2014 7:37 pm EDT
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After reading the complaints, the majority describes mine.. I have written letters of appeals. Everyone that I talk to has a different lie to tell you. No one follows up as I have been told many times. My claim was for July 2013! It is too long to get into details. Before I write pages of details, what can be done? Are our hands tied? Who can help?

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United HealthCare Services fsa claims

These folks are the worst. When I submit a claim to them, I fax it, mail it, and submit it online. I wait 48 hours to let them get the fax, and then I start calling. Invariably, the agents I talk to are not able to see that it was received. I send it again. I work for the US Postal Service, and this is the type of vendor we generally work with- inept.

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concernduser
, US
Aug 06, 2014 1:15 am EDT

UHC's website is the worst!. You have to fax them proof of what you paid to them in addition to all the documentation which happens to be the same information they provide to you. So basically you have to print out what they provide you online and fax it in to them in order to get your money from them. You call in for assistance and speak to one rep who has no idea why your money is not being automatically deposited after you've submitted all their required documents. When you finally get paid back from your FSA, you go through the same issues again each submission/request to draw funds from your own account.

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12:24 pm EST
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United HealthCare Services unethical

~Seniors are victims of conspiracy by Medicare insurance providers~ United Healthcare (UHC)

My doctor prescribed a motorized wheelchair (mine died after years of service)... so, I went through all the red tape to process the order; knowing I was going to have a hefty copay like maybe $2, 000. I found that the 3 collaborating agencies had very poor communication and no follow-up.

I made over fifty calls informing everyone what was expected to process the order (most was in the Medicare book.) By poor communicating, I cite an example:

My doctor’s office had to fax information 4 times for someone to confirm the transaction. Staying on top of it was tedious and frustrating. When I thought all was completed and received, I called for a status and behold I was told United Health Care had NO RECORD of any transaction.

I continued to call the 3 agencies to hunt for the black hole to find out where the paperwork might be. After many fabricated stories blaming each other, I finally got an answer! My provider, United Healthcare, requested (conspired) with their medical supply agency, Wheelchair Pro, place the paperwork on my expedited order on hold in "quality."

The more I talked to Wheelchair Pro, I learned UHC requested them to hold my paperwork until they felt sure I would stay enrolled with them as a provider. This AH-HA moment was verified by Wheelchair Pro and United Healthcare. So, I called them on their unethical conspiring to manipulate me.

Their cruelty made me angry that they would pull this on a customer. I spent all the holidays and January unable to enjoy any social activities. It put me in danger; Even though I had assistance, I fell twice transferring from bed to a living room chair, where I spent the months waiting. I was then told to call back in 48 hours to receive the nurse’s final sign-off.

I never received a letter so I called UHC back and get this, “ My paperwork has been cancelled”! I asked why and they asked if I would prefer to have their doctor call my doctor or did I want the cancellation letter instead. I asked for them to call my doctor.
Wow, what a slap in the face. No notification, no letter, no call. They told me I could appeal. Appeal what? I don’t even know the reason for the cancellation, so how can I appeal?

I guess I’ll call my doctor. By the way, I am still waiting for UHC to approve the final paperwork and send a letter with prices, give details on the chair, and allow me to buy, sight unseen, an appropriate chair. Help!

I have seen the underbelly of Medicare providers. Now I ask you, where is there an ethical and efficient provider? I have been in a wheelchair for years and completed all UHC process requirements. They lost my paperwork several times and placed it on hold through both Thanksgiving and Christmas just because they wanted to verify I was going to stay with UHC. In January I tracked it and made it an issue to continue the process because the hold was unethical and points to conspiring to hold service from their customer ~~ ME.

Take care to ensure you are not a victim of unethical practices. Please click like if you agree with the poor treatment of Medicare providers. I need your support to help me get the appropriate power chair so I can get around.

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Charles mo
Austin, US
Mar 24, 2015 10:43 pm EDT

This company continues to hold a premium payment I paid 1/28/15 and canceled on 2/1/15. I have called repeatedly, I have been hung up on, lied to everyday for two months. I call everyday and feel I will never get my premium payment refund.

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United HealthCare Services deductible met but insurance company won't pay

I had surgery on 11/25/13 before my surgery I made sure to follow all the regulations that my insurance company . I went for the required tests, the required amount of doctor visits and verified with my husbands work (where the insurance is through) and verified with my doctors billing dept. that I had to meet a $2, 000.00 deductible in doctor bills for the year first. Well with all the blood work and tests I was almost there. I was assured that with the hospital bill for surgery I would more than meet my deductible. Well the insurance company now states that I haven't met my deductible and I am responsible for the anesthesia bill, along with other bills. They now say that I have to meet $2, 000.00 for each procedure I had done? It really feels like the United Health Care is changing the rules in the middle of the game...because I'm lost...My husbands work is confused and the doctors office says they can't resubmit bills because the insurance company just kicks them back as duplicates.. UNITED HEALTH CARE LIES AND RIPS PEOPLE OFF>>>>DO NOT GET THIS INSURANCE...IT'S A FIGHT TO GET PRESCRIPTIONS IT'S A FIGHT TO GET BILLS PAID AND THEY TAKE YOUR MONEY AND WON'T PAY FOR YOUR CARE.

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United HealthCare Services deception of senior citizen

. After nearly two months and more than one hundred attempts to communicate my need to enrol in united healthcare medicare solutions plan #2 shared partners passport. I have been lied to, deceived, ignored, and made a fool of by ignorant representatives who did not remember me or any records prior to december 7 enrolment date. As I was promised that my enrolment would be extended because of a personal crises, this outfit never once honored my pending membership, pleas for help or the national passport program of insurance coverage insurance.in my opinion, this all-encompassing carrier is either an illusion or fraud.

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United HealthCare Services prescription

I am a smoker. I would like to quit smoking. I made an appointment with my doctor to get a prescription for a smoking cessation drug. I called my insurance company to see what the payment would be. Guess what? They do not pay for ANY smoking cessation drugs. Hope they do not mind paying for my CHEMO!

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United HealthCare Services $1000 toilet seat anyone?

United has a "national contract rate" of $270.36 with EdgePark Medical for a box of 12ea INRatio test strips. As most of us pay 20% for medical supplies, our portion works out to $54 and change. The funny thing is that these test strips can be purchased online for under $50 a box. I called United and talked to Erin A...Erin gave my his boss Nicole L. I suspect that either United is getting screwed by Edgepark, or United is getting rebates/kickbacks from EdgePark...whatever the case may be, the policy holder is the one getting the shaft. When I asked why I should continue to pay my insurance premiums when I am not receiving a benefit Nicole stated that I am free to buy medical supplies where ever I want. Both Erin & Nicole should get gold stars for protecting the motherships [censored], and totally not giving a rats rear end where there paychecks really come from...the dissatisfied policy holders.

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Logicisyourfriend
Moose balls, US
Oct 15, 2013 11:31 am EDT

So where is the part about the toilet seat?

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United HealthCare Services unprofessional - no follow through

I have been with United Healthcare for over 9 years! They were given a medical bill that was submitted by my doctor 6 months ago! They still have not paid it! I have contacted them on this 3 times. They tell me a different story every time. I had an injection done 4 times in my back for back pain. The first three were paid for no problems, the fourth one is a problem why? No one can tell me. All I get is transfers, voicemails and different excuses! I am sick of it! If the insurance premium does'nt get paid they cut you off, but if your medical bill goes to collections, oh well!. What do we have to do as hard working honest americans that live by the law and pay their bills like their supposed to?

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United HealthCare Services united healthcare's illegal practices

I agree with all of you. United is the worst health insurance company I have ever had to deal with. I had Blue Cross Blue Shield, which I was very happy with. In January of this year, my company switched to United Health Care. They have made me livid in the short time I’ve been stuck with them. Let me save you a lot of time, money and frustration. Do not get involved with United even if they seem the cheapest. They run you around in circles, lie and do everything possible to not pay valid claims(guess that‘s how they save money). They are inept and unethical. Warning long post!

I have very bad veins in my legs. I have varicose veins that are extremely bulged. They cause severe pain in my legs and I have problems with day to day activities. One of the veins in my left leg ruptured leaving a very large, deep ulceration. It became infected several times causing me to go to my primary physician. It was not healing properly and my legs are getting worse. My regular Dr. sent me to a vein specialist. On January 2, 2013 I had an ultrasound on both legs at the Vein Center. The ultrasound showed I have venous reflux. The valves are broken in both my legs.

On 1-23-13 I had a consultation with the specialist and he said I need surgery on both my legs to correct the problem or it will get worse. I was scheduled to have the left leg done on March 14th and the second leg completed on March 28th. The Dr. office began the process of pre-approval. That is when it started going downhill really fast.

On 2-7-13 my Dr. office spoke to a representative from UHC and sent my information to UHC, including the ultrasound report. On 2-12-13 a UHC RN, called stating that there wasn’t enough information to approve the procedures. On 2-13-13 the information was re-faxed and my Dr was told by the RN that it would have to go to the review board.

On 2-20-13, a peer to peer was performed between my Dr. and UHC Dr. My Dr. was told that everything seemed in order, it was just that they hadn’t received a copy of the ultrasound report. This had already been sent to them two times 2-17-13 and 2-13-13.

My Doctor was given an approval number. I have a record of that number, but I am not going to post on this open forum. My Dr. was told to send the information to the UHC Dr again on a secure E-Mail and to include the venous duplex ultrasound again. This was done and after this my Dr. office can’t even get anyone to speak to them. They sent a notice to my Dr. office denying the procedure as medically unnecessary (SERIOULSY?).

I already took the time off work to have surgery tomorrow. They are still screwing around. My Dr. reported them to the Better Business Bureau. I reported them to my employer who I am insured through. I am getting documentation and filing complaint with the state, the AMA etc. I suggest anyone that has problems with them to do the same.

The fact that they can’t seem to hang on to anyone’s information proves one of two things. One, they purposely lose information to avoid paying claims - total fraud. Second, they are extremely negligent with people’s private information which is in violation of federal law. In my opinion their business practices are illegal. Positively the absolute medical insurance I have ever had to deal with.

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United HealthCare Services increase of prices without notice

I really like to post this every where but this is a start. UHC increases my premiums by $700 a year, increases the deductible by $1000 and changes frequent used prescriptions to a different tier (which means higher co-pay). We all need insurance and dishing out $7200 a year (I am just one family out of how many ?) and you would think they would take care of you but they just do the minimal while increasing the prices of everything in the back ground. My usual co-pay for my prescriptions was $10-20 and now they are $30 to $50 which they fail to tell you about as THEY, UHC change the tier of the prescription. It is underhanded stealing and thievery whereas, it costs you more but you can bet your sweet ... that the CEO is going to get his bonuses no matter what the cost. I literally hope all these "greedy" executives burn in hell; and the sad part of it is that UHC isn't the only company doing this, the company I work for is the same way, increasing their prices every 6 months when the economy is suffering. Ah well next year either I go uninsured "no habla English" like an most uninsured; go to the ER for everything or I try and find a reputable insurance company... ARE there any?

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RarelyComplain
Warren, US
Mar 12, 2013 8:24 pm EDT
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You can say that again. My premium (individual) is now $$8500/yr with a $4500 deductible. The same policy was $6200/yr with an $1800 deductible just 5 yrs ago - and cost essentially the same for years before that. Thank you O'care. You pigs have certainly made healthcare "affordable."

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United HealthCare Services abuse of position, mail theft, creditcard fraud, extortion, harassment

Peter Ross of Granby CT contacted me from his office in the IT department of United Health Care in May of last year to ask about hiring me for artistic design services in decorating his home. During the course of the project and the dispute that followed, Mr. Ross harassed me, hacked my e-mail with spam, causing my website to shut down, traveled to my old apartment in another state and stole my mail, attempted to get a fraudulent judgment for $500 he had never paid, failed to return my property, and then attempted creditcard fraud against me in seeking a duplicate refund.

His initial deposit, a flat-fee retainer for design work, was stated non-refundable after 2 weeks when work was in progress or had been completed, which is universal in the custom furniture industry, and the legal norm for any custom goods.

The first phase of the project was completed on time, shipped and received by Mr. Ross. This portion is described as refundable IF returned AND no further work order continues. Mr. Ross promised to return these items despite continuing with an order but failed to do so for over a year, until I finally demanded my property back when he refused to pay for my services.

He was warned that the project could take 6 months from the time he confirmed the order details, which took place in June.

However by September I began getting weekly harassment from Peter Ross, which began as e-mails, and by November escalated to strange spam emails and telephone calls. By December Peter Ross's behavior had become erratic to the point where he would call me back to confirm something I had just confirmed with him in the last conversation for no other reason than to harass me. I began to feel controlled and manipulated. In one voicemail Peter Ross admits to the harassment, specifically stating "this is Peter Ross calling to harass you again". He would later deny this in small claims court, but I have it on my phone.

I began feeling uncomfortable with the project due to his behavior as early as September, and I told him that if he did not want to cooperate we should cancel the order entirely. Talking to him about cancelling was like talking to a brick wall. He would not respond. Even bringing up the subject brought complete silence from him. I suggested this as early as September and October, which the e-mail correspondence shows. Yet Mr. Ross would later lie in court denying that he was ever offered to cancel, which is completely contradicted by the messages between us.

I usually do not provide service in September through the end of November due to a severe allergy-related congenital health defect. However, as a matter of good customer service and wanting to satisfy the client, I made an exception for Mr. Ross and kept working through the difficult fall period as I was able and as was healthy and safe enough for me to do, on the stipulation that the client is obligated under contract to a flexible time scale so that I can cope.

Mr. Ross was well aware of my condition, which is published in my advertising on my website from which Mr. Ross originally contacted me about the project, and on several occasions made references to it in writing. However, he would later lie and claim no knowledge of it while trying to scam me for money he never paid me. He tried to ignore my condition and force me to work beyond my physical limitations.

As fall progressed, Mr. Ross's behavior became unbearable. The spam messages to my e-mail became so severe that by mid-December it had shut down one of my advertising venues, in what I would later learn is called a "Denial-of-service" attack. I contacted a computer specialist, explained the situation and the evidence, and he immediately said, without hesitation, it sounds like a denial of service attack.

I was able to use the IP addresses of Mr. Ross's e-mails to trace back to his home and his place of business, United Health Care, and I compared the timing of the attacks with the escalations in harassment by Mr. Ross, which strangely coincided. When questioned, Ross suggesting he didn't know anything about it, but I later found out that he managed the IT department and is a computer expert with much experience.

Ross harassed me over the phone, to the point where I finally was forced to put my foot down and tell him to stop calling in early December and let him know that his behavior was out of hand and was inappropriate. I specifically told him to stop harassing me and gave him a pick-up date in mid-December.

Ross did not appear to his mid-December appointment, so I assumed that he had got busy and relaxed his behavior around the holiday. I picked up the project again in January after allowing a cool-off period and prepared to contact him for pick-up and resolution when I discovered him posting libelous and false accusations about me on various online forums as well as my facebook page, stalking me with the intent to damage my reputation.

He even went so far as to leave a negative review of my services on my mother's page! He left out most of the details, lied about the time scale, and crafted these to sound as if I had failed to ship him something, when there was never any shipping involved in the order. This was completely false, as from the start he had specifically asked to come pick it up.

I dropped his order immediately in January on discovering this newest escalation in harassment and mistreatment by Ross and canceled the order completely. I had started out to invite him for a new appointment in January, so he could make up the one he missed, with the work done on time, and instead I find him harassing my family, using social networking as a weapon against me.

I had already suffered both emotional distress as well as financial damage as a result of the spam attacks, harassment, and libel. So I exercised my legal right, as advised by an attorney, to exit the contract at that time. I never charged Mr. Ross for the completed piece, which he would have paid on pick-up. He had never returned my other property delivered to him, so this should have been a clean split.

In the spring I received spam from Mr. Ross in my mail box, where he had signed me up for television talk shows, and a false complaint which was subsequently rejected by the BBB after I provided them the rest of the details he left out.

Finally I found a message from the municipal court in my spam folder. I called the court to see if this was a hoax and found that Mr. Ross had been trying to sue me in the city where my old workshop used to be, where I formerly lived. Mr. Ross already knew that I had moved months prior and he in fact had the new address, the same pick-up address where he was to retrieve his finished piece. He would later lie again in court claiming to never have known this address. Yet it was printed very clearly on one of the forums where he posted the libelous content about me, and I had already given him the location long ago for pick-up purposes. Another manipulative lie from Peter Ross.

The hearing was less than one week away. I did not understand how this could be, as I never received any paperwork from the court and did not live there any longer.

The info I got from the court said that service had been made through the mail and had been signed for at my old residence.

A copy of the signature delivery from USPS even more astonishingly had Peter Ross's signature! I could not understand how Ross had both sent the service through the mail and had signed for service on the defendant's behalf at my old place of residence without my knowledge. It clearly showed the documents had been delivered at my old location. They were sent from Mr. Ross's home in Granby CT.

As to how the sender of the article in Connecticut could have signed for it at my location in Philadelphia, the USPS responded "he would have to have moved in". Even the USPS was astonished and suspicious of this. The man actually traveled to another city where he knew I was not located, and stole the same mail he himself had sent in an effort to get a bogus judgment against me for over $500 more than he had originally paid me.

So I went to this bogus small claims hearing that can only be described as a circus court, where the hearing examiner compared my condition to her husband's MS- how are allergies comparable to MS? complete nonsense! My attorney had sent me along alone with instructions to show them the fraudulent service and mail theft, and said they would just throw it out of court, but the Philadelphia court failed to even look at it when offered. I tried to give them the docs, and they wouldn't take them, and just basicaly said, "well since you're here..." even though I was given no time to prepare or examine the docs Ross had submitted, which were heavily crossed out with black marker.

Ross had carefully edited and redacted the documents in an effort to cover up his actions, and I didn't have the proof with me that Ross had received work and property from me. The judge did dismiss his claim of an additional $500 he had never paid me, and they even told me that they were surprised to see me, they expected me not to show, and the court acted annoyed that I had shown up and defended myself, told me that they were about to just give this scam artist a default judgement of $500 more than he had paid me without giving me my property back! and I didn't even live there anymore. It was a complete farce.

To be fair to the hearing examiner, she said that if I had brought at least photos of the work I did for Mr. Ross, that would have been something, but on the other hand she refused to look at the proof of trial tampering in Peter Ross's mail theft in order to achieve fraudulent service and rob me of any opportunity to properly prepare and defend myself.

This should not have happened in this century in this country. I did not pay the bogus judgment, but I could not afford to pay an attorney to appeal either. Instead I sent a legal demand letter to Ross insisting that he return my property. To my surprise, he did, poorly packed but mostly undamaged.

The day I got my property back from Ross in the mail, I immediately refunded his original deposit to the penny, even though it was legally non-refundable. Was that enough for Ross? Of course NOT!

He then began harassing me again with excuses why I should pay him the refund a second time! as if the bogus judgment wasn't enough. He wanted a double refund. The court said NO to his attempts to profit $500 at my expense, so he figured he would just harass me again into paying him twice.

Peter Ross has psychological problems. No matter what you do, he always wants something more. He always wants you to give him more than he is due. It's either money, or a faster completion time, or extra work, or an extra refund, or a second telephone call to confirm what you already confirmed with him. The man is missing a few nuts & bolts.

He said he didn't have access to his bank account and that I should send him a check for the same amount of refund over again, after he already received the transfer, which would have been well in excess of what the court had already instructed him was the limit of what he might be entitled to.

I refused to pay him, told him to take it up with his bank, called the court who advised me to simply ignore him.

I have not heard from Ross in several months and am in the process of healing from the psychological distress and damage that he caused me as well as the extreme disruption of my profession and income, and wasting my time, expertise, and labor.

I can only assume that he has found a new target to harass and defraud. I sought help from United Healthcare in the spring but I could only get the response that they investigated it and handled it internally. I have no idea if the misuse by Peter Ross of his position and office at the company in using cyber-stalking and hacking to extort me was ever addressed or corrected.

I resisted posting about this publicly, but the hearing examiner in the small claims trial recommended it, and I read online that the first thing you do when someone stalks and harasses you is to make it public.

Strongly advise staying away from Peter Ross, especially in any employer-employee capacity and anything related to service industry or retail. Peter Ross is a manipulative sociopath and a con artist. WORST CLIENT EVER. Steer clear.

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RepMGT
Middleofnowhere, US
Aug 30, 2013 12:17 pm EDT
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Also would add this to mr Kitsch-n-Kaboodle after a few reads, as in this complaint, you seem to have accused alot of people cyber-bulling you, harrasing you, scamming you, treating you unfairly etc always the same offending nature. Hence my comment about people seeing it as if you believe the world owes you something. Just my advice. Take or leave it. In the reputation MGT bushiness i see it way too often.

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RepMGT
Middleofnowhere, US
Aug 30, 2013 12:10 pm EDT
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Do not know nothing of this matter, but when i look at everyones profile and see That this Kitsch-n-Kaboodle person seems to think everyone under the sun has bent him over(actually had to scroll to see all complaints) Thats why when i o to these type of sites to verify an issue, i always inspect the person(s), be it the one making the complaint, defending and everything inbetween. For my work i visit sites like these for varies of reasons, so i looked up Kitsch-n-Kaboodle on a few of them and he/she is all over the place. Note to people who have issues with a company/person there is actually a point where you can overdo it.

It gets to the point where users of these sites dont bother to glance at your complaint. So where as your intentions might be intended to be helpful end up seeming like the world owes you something . So even if it is true what you are saying about anybody is true, and they do what i did and advise, in essence you have just helped the company/person, your warning people about, because noone is going to believe what you say and advid users will see your name and not even bother to read it.

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Pete0502
Granby, US
May 02, 2013 2:39 pm EDT

I hope anyone reading this realizes this rant was mostly fabricated. It's simple: I found an old buffet on Dans internet site and asked him to make a few minor repairs and paint it white. I sent him half payment up front to get started and then agreed to pay the rest on delivery. This started in May and by the end of December the buffet still wasn't done. I couldn't even get a picture of it. So in Jan I sent an email asking that it be completed in a week or return my deposit. I was told I would get neither so I took him to small claims court to get my deposit back. In front of real judge we BOTH presented our evidence and the court ruled in my favor. He lost - he's mad - and writing this was a way for him to work out his anger and get back at me. I refuse to respond to all these allegations on this website - it was already said in court and he didn't like the outcome I would caution anyone considering buying furniture from him over the internet to be very careful.

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Pete0502
Granby, US
May 02, 2013 2:13 pm EDT

the guy that wrote this must be a nut job!

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United HealthCare Services premium paid but no access

The COBRA renewal for 2013 came in the mail for both Medical and Dental. I mailed it back by Dec 18th, 2012 including the premium for coverage. Errors or omissions made by the company:
1. They enrolled me under a different coverage than I selected on the application
2. On all web-sites I am shown as either not existing. or expired membership
3. No correspondence was sent confirming my renewal, yet all premiums were processed
4. I called their services number and the rep said it would be corrected, no response in 3 days
5. I e-mail back and the written response is " I do not exist "
6. I need to renew my prescription so call the Hot-line number; they said I do exist and will address the issue in 48 hours.
7. I receive e-mail correspondence that I have been re-instated; but I still cannot register online
8. What made me write this complaint: I wrote to UHC about my inability to register and the Rep replied, "wait until February is paid, " Low and behold it already cleared!
9. The next response was call the hotline Monday Feb 4th. This is what I get for $1200 in premiums.
In all fairness, UHC has supplied me excellent service for many years, so there has to be unusual changes in its infrastructure. Perhaps the change to the industry? This should not stop the industry from continuing to provide a lifeline to its clients. God help those without the means to healthcare - a basic human right.

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United HealthCare Services misrepresentation of coverage

An agent for United Health Care. AARP told me that the medicines for both my husband and myself would be on tier 1 for 2013. When I filled the prescription, it is on tier 3, resulting in 3 times the payment I was told it would be. I had a different drug coverage that would have covered this medicine for 2.60. I changed to United Health Care because he told it was in tier one.. and gave erroneous information. I called United Health Care customer service and was told they would respond within 30 calender days and could do nothing to help me. I was given a confirmation number and told they would look into it. I think the agent who sold me this policy should be held responsible as I no longer can afford my medication. I was lied to when I was sold this policy.

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CA Guy
Los Angeles, US
Jan 03, 2013 4:36 pm EST

Thank you for sharing what happened to you it helps us all learn to be more prepaired. Please be sure to fill out a complaint form onlinewith Medicare at https://www.medicare.gov/MedicareComplaintForm/home.aspx . They can force United to fix the problem if they are not providing the correct coverage and/or make them stop misleading customers and prevent others from being harmed. Medicare has their issues as well but when it comes to Insurance Companies they hold them accountable and can impact them where it gets their attention, in the pocket book. Good luck to you!

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United HealthCare Services can't get a answer

I have been seeing a pain Doctor for at least 8 years. One retired, The next one we didn't get along.So he wrote a letter saying I was no longer his patient.My case has been in review -started on the 24 of Oct. They said they didn't get it.Sent again 6th of Nov. It has been in review all this time. I then was told I would have an answer by Nov.20th. Still no answer it's now end of the day for the 21st. I have had 4 lower back surges and 3 on my neck last one May 17 2012. What do i do? Kim

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United HealthCare Services prescription coverage

Today we went to pick up second refill of chemo medicine only to be told by Walmart that United Healthcare has put a block on the refill and that the medicine will have to be ordered from California and shipped to Kentucky overnight (doubtful). He needs his next treatment beginning tomorrow so our pharmacist asked for a over ride to allow this refill and mail order the remaining treatments. They refused. It will still cost us the same amount either way, so that tells me that United Healthcare will save money and my husbands cancer treatment plans will be interrupted and they really could care less.

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pfsr
Mars Hill, US
Dec 16, 2009 10:08 pm EST

United Healthcare has again reduced coverage for my prescriptions during the plan period. As it has happened many times before, my first knowledge of this "change" happened when I drove to the pharmacy to pick up my medicine and was told they would not cover it. Such changes during the plan period negate any statements regarding copayments or maximum out of pocket expenses. These statements are therefore worthless.

I have made many unnecessary trips to the drug store and have spent numerous hours on the phone with United Healthcare and they refuse to honor their written commitments. The amount I have to pay exceeds the copayment listed in their plan and their website. Millions of other consumers are having to do the same.

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RarelyComplain
Warren, US
Nov 20, 2012 6:39 pm EST
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How about lawyers and politicians deciding instead of your doctor? The voters thought that was a good idea.

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jbfirebird
nowhere, US
Jun 10, 2011 5:00 pm EDT

United Healthcare deals with your medical insurance. not your prescription coverage. also, underwriters write your benefits in accordance with what the employer group opts for. so, before you go blaming insurance companies, regardless of blue cross blue shield, united helathcare, aetna, etc, you may want to start blaming your employers for changing your benefits

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wwdaze
Rio Grande, US
Sep 21, 2010 1:31 pm EDT

They are really good at passing the buck and dragging their feet> They are holding 4 months premiums hostage that they continued to withdraw from my checking account and they tell me they didnt lose my dis-enrollmnent form. The lose s--t all the time but they are never wrong. They are too big for even medicare to mess with it seems.
Bill M.

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karmajo
Cody, US
Aug 20, 2010 8:14 pm EDT

Seems like 2009 was a big year for United Health Care. Alot of changes.
I am 53 yrs old and am disabled, not dumb or brain damaged, so don't talk to me that way.
I get a compound drug that has 5 drugs made of powder, that is mixed together and made into a lotion. I rub this lotion where it hurts. I first got this compound in 2006, UHC told me how to tell the pharmacist to enter the drug so it is covered. Unbeknown to me the formulary list changed, but my pharmacist got it thru the insurance so I was totally in the dark.
I have tried to work with the customer service people, you never speak to the same person, I had one girl tell me I needed to go to a different pharmacy. My pharmacy was told to upgrade their software so they can inter multi-ingredients. Theses are raw powder drugs, UHC or any other drug insurance, because there is no kick back from the drug companies.
I have contacted the insurance commissioner and was informed it is a federal thing even tho they are operating in my state.
I have been able to get 2 of my congress people working on this for me.
It should be between my dr. and myself as to what medications I take! Not what is on a formulary, pretty soon the formulary will consist of aspirin and antibiotics.
As long as you have any type of coverage the state wont help. Al tho I buy 8 units of this compound @ $153 not even 1/2 a month my food stamps go up.
Don't try to file an appeal using their fax #, they never seem to get them. ALWAYS, ALWAYS certified mail.
These people lie, drag their feet and make it up as they go. I never got a 60day notice, no matter how you word it, it wasn't 60 days Sandra.

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Shawn9179
Lilburn, US
Jan 08, 2010 11:01 am EST

I have filed a complaint with the Better Business Bureau...maybe if we all file we will get results. If you decide to do so, the headquarters is in Minn, Mn...you will need this info.

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United HealthCare Services they don't care

Several months ago my doctor informed me that Singular would be coming out with a generic brand. As a result, I should be able to save some money. Around the first of August when I went to my pharmacy to refill my Singular/generic prescription my copay was $20.00 a tier 1 medication via United Healthcare. I was able to save $30.00 dollars, normally without the generic, my copay would have been $50.00. My dilemma, this month (September) I once again went to refill my Singular/generic prescription and was informed by my pharmacy, the copay would be $50.00. I was certain a mistake had been made, because last month my copay was only $20.00 via United Healthcare. Upon calling United Healthcare, I was told there was no mistake. United Healthcare informed me that they had made a decision to raise the copay of the generic Singular to $50.00/tier 2, and the non-generic Singular to a $90 copay/tier 3. I am mad, it seems to me this company is only concerned about making money. I am paying the same copay that I have been paying all the time although this is a generic drug. They do care about a consumer like me who have about 6 prescriptions I must refilled once a month. I cannot wait until open enrollment.

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jbfirebird
nowhere, US
Sep 22, 2012 10:28 pm EDT

copay amounts do not benefit the insurance companies, nor does a medical insurance determine the tier level of a medication.

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