The complaint has been investigated and
resolved to the customer's satisfactionResolved Penn Warranty — Scam? Deceptive Business? Insurance Fraud?
resolved to the customer's satisfaction
BEWARE!!! I have been a "customer" for 3 yrs. Last year (2008) I had transmission work done on my 02 Dodge 2500 truck. The company wanted to put a transmission out of a junkyard in my truck! I chose to use the amount they offered and have my transmission rebuilt. Come to find out they only paid $800 towards my $3780 bill.. Last week 07/09 the trans went out in my truck leaving me and my 2 horses stranded almost 4 hours from home. Had the truck hauled to a Dodge dealership and opened a "claim" After getting the runaround for 9 days still no "answer" on the repairs. As of today. The company sent an independent inspector who didn't do his job correctly (according to a mgr at Penn) so now I am responsible for a re-inspection. Today BEFORE the inspector had seen the truck AGAIN.. A mgr told me the reason the transmission failed was due to lack of fluid... WTH?? Was he on the side of the road with me? Did he see the puddle of red fluid under my truck? Did he see the puddle on the flatbed wrecker that hauled it to the dealership? The mgr also told me my truck had an oil leak... SO?? That doesn't have ANYTHING to do with the transmission fluid! I was unaware that the employees at Penn Warranty have solved the Theory of Evaluation.. they know what came first the chicken or the egg... How can someone thousands of miles away determine that the cause of the failure was lack of fluid... not lack of fluid due to failure??? This company could care less that I have had to rent a car out of my pocket for 9 days... my horses are stabled at $25 per day times 2 horses for the last 9 days and without a truck (Enterprise rents cute little cars) I can't get my trailer or horses home.. I found the upper management to be arrogant, rude and without care. I paid my policy in full and have 2 more years on it.. they shouldn't offer unlimited miles if they can't cover it. I have authorized repairs out of my pocket to get my truck fixed... and correctly fixed! At the advice of my lawyer... See them in court!! Don't mess with Texas!!!