Menu
CB Vehicle Rental and Leasing Payless Car Rental 7135 Gilespie St, Las Vegas, NV, 89119, US
Payless Car Rental company logo
Payless Car Rental
reviews & complaints
Payless Car Rental company logo

Payless Car Rental

7135 Gilespie St, Las Vegas, NV, 89119, US
Learn how the rating is calculated
2 complaints
File a complaint Write a review
ComplaintsBoard
L
12:00 am EDT

Payless Car Rental - reservation was never made our 15 passenger van

On 7/24/2019 at 7:30pm I spoke with Denis agent #17008 through the call center who reserved a 15 passenger Van for our church group because online the Las Vegas location said nothing was available. So I thought this was what happened. However Denis confirmed there was a 15 passenger Van still available and we booked for the price of $379.91. I asked that he please email me the reservation conformation and he agreed. I hung up and after 10 minutes I called the Payless car rental back direct number because I hadn't received the conformation email yet and I had forgotten to ask if the Van had unlimited mileage.

So after calling the Payless directly the person on the phone was unable to pull up our reservation I just made and Denis never gave us a conformation number and we still haven't received an email. I then call and spoke with agent Alberto #18290 who reported no reservation was made and that no van's were available. I asked to speak to a manager. If I never called to question the mileage on the van 15 of our church members would have been waiting at the airport at 12am with no transportation. Alberto placed me on hold for 35 minutes waiting on his supervisor to answer. I then hung up and called back and spoke to Isreal agent # unknown. I explained my issue and asked for a supervisor and he shared it was a shift change and the supervisor told me to call back in 30 minutes. I waited until about 9:30pm to call back. I got agent Isreal again but this time he gave his agent number 95281. I explained my previous conversations with the other gentleman and he placed me on a 20 minute hold just to inform me that his supervisor was in a meeting and wasn't sure when he would be able to talk my call. I asked to leave a voicemail and I was told this wan't an option.

I called back for a final attempt before I though of writing this complaint and spoke with Robert. This call was placed at 10:11pm and I was placed on a 5 minute hold and was told that the supervisor was available to speak to me and to just hold while I was being connected. I was on hold for 1 hour 19 min. I finally called from another phone while I was still on hold and the office was closed. This was by far the worst experience I have ever had. I will never recommend this services to anyone. This trip is booked for a group of church members going to see our pastor preach and also to celebrate my grandmothers 75th birthday. Had I not called back and just assumed this reservation was made a buck of elderly men an women would have been left stranded with no transportation or even a sorry form the company.

I know that we have several other churches traveling as well and will make sure to pass this experience along so this doesn't happen to them.

Read full review of Payless Car Rental
Hide full review
ComplaintsBoard
J
11:59 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Payless Car Rental - Put a hold on my credit card but I didn't rent the card

We went online to book a car for our use in Las Vegas this week. The online tool estimated $230.89 for the week. When we went to pick up the car, the contract they wanted me to sign was for over $750.
We declined to rent the car and left without a car. We took a shuttle to our hotel only to find that we couldn't use our credit card because Payless had put a hold for $767.49 on it. VISA informaed me that I would have to call the merchant and have them call VISA to have the hold removed. I called and called the Payless branch and kept being put on hold before I could say anything. Finally I got through and asked to talk to a manager. The manager would not talk to me and told th e woman I was talking to to get my information and she would call me back in 30 minutes. One of the pieces of information they asked for was the number for VISA merchant services (how would I know this - they're the merchant!). So here I wait in Las Vegas unable to use my credit card hoping that I'll get a call back.
I should point out that I did not sign a contract and told the person at the counter that I did not want the car and to cancel the rental yet he put a hold on my card anyway.
I will never you Payless Car Rentals again!

Read full review of Payless Car Rental and 3 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
3 comments
Add a comment
L
L
LisaWe
Fort Recovery, US
Mar 16, 2015 11:29 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I prepaid for a car reservation to find out no car was available when I got there. Credit card was charged and now Payless refuses to believe it happened and will not remove charge from credit card. Spending hours trying to get situation resolved.

D
D
david k campbell
Saugatuck, US
Jan 29, 2015 2:02 pm EST

I rented from payless in Montreal Canada returned the car paid in full flew home then 2 months later I get a charge on my credit card for a car rental in Ontario… What! I trusted my credit card info to Payless and this is what happened. You can't do that the whole system would collapse credit card info is supposed to be protected. Hell I wouldn't even be at this site if payless actually had a phone number I could call then again maybe the guy trolling and attacking complaints can get his bosses to call me and give me back my stolen money. So now all I can do is go to my credit company and report a fraudulent charge

R
R
RU STUPID?!?
Las Vegas, US
Jun 28, 2012 12:10 am EDT

There was no hold initiated you ###! Any purchase made and then reversed with a CC or Debit card takes so many business days before the funds become available again. This apparently is the first time you have ever used a CC. I suggest you stick to taxis in the future!

Elevating the Voice of the Consumer

Empowering Real Complaints

At ComplaintsBoard, we understand the impact of genuine consumer grievances. Our platform is a dedicated space for authentic voices, where complaints, both positive and negative, are shared with honesty and transparency.

Dedicated to Validating Complaints

We are committed to ensuring the authenticity of every complaint. Our team uses rigorous verification methods to confirm that each complaint stems from a real customer experience, maintaining the integrity of our platform.

Encouraging Detailed Complaint Narratives

We value complaints accompanied by concrete evidence. Be it a photo, a detailed narrative, or additional documentation, such substantiation lends credibility to your complaint, aiding others in making informed decisions.

Balanced and Constructive Dialogue

ComplaintsBoard is more than a platform for airing grievances; it's a community where balanced dialogue is encouraged. We welcome complaints that not only point out issues but also recognize any positive interactions, promoting a fair and comprehensive perspective.

A Free and Impartial Platform for Complaints

Our unwavering commitment is to provide a free and unbiased platform for all complaints. Every complaint is given equal importance, ensuring your concerns are heard and respected, irrespective of their nature.