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Paula Young

Paula Young review: Since the nuy out zero customer service n answer ls to questions

M
Author of the review
1:59 pm UTC
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I just got the newest catalog today 6/8/26.
Isla wig is on sale and featured in the Angel Wings color.
I call and poor English speaking clerk says the color is no long available.
I said, hire can this be since it's featured in the new catalog I just got today?
She just repetated herself.

What is with this company since they were bought out and who bought them out n moved from wi to the east coast!?!
They are absolutely horrible in customer service dept!
Hire CLEAR ENGLISH SPEAKING PEOPLE AND
DROP THE SO CALLED "safe delivery fee" that's only a USELESS EXTRA CHARGE TO THE CUSTOMER!
I've never had issues with a "lost wig" and there's NO NEEDED FOR ANY EXTRA FEE, it's just a added profit for the company.

I am done. I have received Amazon wigs that are just fine and Paul Young is going into the garbage bin, literally. I wonder hire many loyal women customers that have lost since the company sold out...

Recommendation: Shop elsewhere

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Paula Young is ranked 10 among 36 companies in the Specialty Stores category