Paragon Contracting Services, LLC review: lie about payment due 4

I received a bill in Dec. 2018 stating I owed $56.75 from an emergency room visit from March 2017. I called Paragon Contracting service, llc (the number on the bill) on Jan 3 and questioned the balance. The rep (Devin) stated that my insurance reviewed the bill and stated I owed the $56.75, then after on hold, he came back on and said the balance was now zero and I would be sent a updated invoice with a zero balance. Well today Feb 11 I get a letter threatening collections. So I call (rep Katie) and told I owe it, talked to a manager (Erin) and she is going to listen to the call in Jan but I would still owe the bill. I asked the manager to play the call while I was on the phone and she told me that its an internal call and can't. I didn't have a problem paying the bill back in Jan, but I was informed the bill was taken care of. I don't feel I should have to pay the bill when I was informed by a rep of the company the bill was zeroed out.

Thank you, Kelly Anderson