OneGuard Home Warranties review: One guard home warranty doesn't honor coverage

3/9/26 called One Guard Home Warranty about a stinky smell when the A/C turned on, they sent out service, the report was the Gas Pack had holes in it and needs to be replaced, he had to turn the gas off because it was dangerous. He sent his report to One Guard. 3/16/26 called One Guard again, put on hold and no one ever came back on. 3/25/26 called One Guard again, all the people spoke very broken English and we could never understand them, so asked to speak with some one else, they said they would have someone call back, no one called back. 4/6/26 called One Guard again, put on hold again and dead air and then disconnected. We have been a Home Warranty customer for 28 years and feel they should let us know what is happening. We are in Arizona and it is beginning to get HOT.