Omaha Steaks  -  Product and service

To Whom It May Concern; 10/24/20

06/29/2020 I ordered #B5707850ZJKD,
customer # INC-[protected]
order # [protected]-001
for $ 79.99 attached I used my Steak Lovers reward points of 433, to be used off this order called Custom Gift Certificate # 9300
OS wrote, thanks you for ordering from our incentive specialist.
My order never passed processed.
Two weeks after that 07/13/20 I received a glossy fold over
of several small packages, I thought it to be free so I ordered
a 12lb package for my baby daughter's birthday on 07/28/20
Tina Gann order # [protected]-001
I have talked to numerous customer service representatives on 08/19/20, the last two assured me they would send me credit certificate email for my $79.99 order I never received, they LIED.
I tried to pay for my daughtor's order they said I could not do that!

Would someone whom has authority with Omaha Steaks please look in to this matter and get back to me to resolve this. It has been over 4 months
trying to get this resolved. And you still have my money!
If OS needs my money so bad that they can't honor their order commenitment to a customer, well shame on you.

THANK YOU
[protected]@gmail.com
BOBBIE COLLINGWOOD
342 SIR ARTHUR WAY
CANYON LAKE, TX 78133