The complaint has been investigated and
resolved to the customer's satisfaction
Offgamers / Offgamers.comfraud and scams!

This review was posted by
a verified customer
Verified customer

I play the game world of warcraft and I bought some gold for the game to have sent to the mailbox to my character. I paid 33.13 for 500 gold and they said they sent it but I never received it. I have contacted them many times they promise instant to 2 hours for delivery and I never received it in that time so I figured I wait a day. I checked my email and I got one saying it had been delivered so I checked my game and no gold. I contacted them and they said they would forward it to management that took like a day and then they told me that it was an error in the game cause they told me and show me screen shots that they sent it. I contacted the technical guys in the game and they told me there was nothing they could do because it wasn't me that sent the mail. So I got a hold of where I bought the gold from and they told me they would forward that to management again which would be another day. Then I got an email from them saying with all there investigating they did they show there was no fault on their end and there will be no compensation to me or resending the gold. They were not even willing to give my money back or anything and I am not happy about this. Here is a copy of the last email they sent me:

Dear Ms. Adickes,

Order Number: 1184503
Order Date: Wednesday, 12 September, 2007
Detailed Invoice:

Status: Completed


We do apologize for the inconvenience that you have faced, we have thoroughly investigated the matter on our end and Screen Shots and inventory levels confirm that 500 gold has been sent to your character on the WOW Gold - US > Silvermoon > Alliance.

The non-receipt of the gold sent via the in-game mailbox may have resulted from the game maker's side i.e server lag / bug. We will not be able to redeliver the gold as the the non-receipt of the gold was not due to negligence on our side, as the issue may have resulted from causes beyond our control we will not assume the responsibility for this situation.

We do value your patronage on our web store and regret that we are unable to assist you in the means of compensation on this matter, we have expended a lot of resources to thoroughly investigate your complaint and are unable to locate any fault in delivery on our end. This situation may have arisen from the game maker's end and we hope that this is an isolated case.

We thank you in advance for your patience and understanding. Please do not hesitate to contact us if you have any further queries.

For any enquiries or assistance, you may use our Online Live Support service or e-mail your enquiries to [protected] Please remember to include your Order Number when contacting us to expedite the process. Thanks again for shopping at OffGamers.


The complaint has been investigated and resolved to the customer's satisfaction.

  • OffGamers Global's response · May 09, 2008

    We have resolved the matter with Ms. Adickes, the re-deilver of 500 gold to character Emeraldlight on UsS Server > Silvermoon > Alliance.

    Has been successfully made and received by Ms Adickes on the 27th of April '08. We would appreciate it if you could resolve this complaint post.

  • OffGamers Global's response · Aug 26, 2008

    Dear Kuldip,
    You have actually make 6 transaction.
    3 transaction have passed, but canceled due to system verification procedure. Thus, transactions have not been charged.
    You could also used other payment gateway suggested during checkout processes.

    If you have not received any of our email. Do contact our live support to get more details on the order.


  • Ow
    OwenEdwards Sep 02, 2018
    This comment was posted by
    a verified customer
    Verified customer

    I have no clue how it's happened but my account has seemingly been hacked and over 800 pound plus has been taken from my banks and I need to request a refund as my bank has said for me to contact you about this. Sorry for any problems

    0 Votes
  • Fr
    frozenx Mar 14, 2011
    This comment was posted by
    a verified customer
    Verified customer

    FYI i am platinum buyer at offgamers, never had any problem with them before and personally i highly recommended this website.

    0 Votes
  • Ax
    axxahwu Jan 09, 2011

    mayb u have bad luck while do transaction with offgamers...hahaha
    coz i have made several deals with them.
    i never have problem using offgamers...
    my choice~~

    0 Votes
  • Sa
    SallySlaughter Aug 16, 2009

    I bought some gaia gold from about 16 hours ago they told me to put an item up for 3.5mil because that how much i bought and they keep telling me im in turn. But when i talked to a customer service guy last night he said i was behind 2 people and i tried to call for them in customer service and now they are not answering. i spent 23 dollars on this and i expect to get my gold. i dont know what to do.

    0 Votes
  • Ja
    jaames Jul 17, 2009

    Hi guys, you need to use a Verified PayPal, it both increases your chance of not getting knocked back on verification and should stamp out your credit card issues as OG can't see your card details through paypal.
    You should always run a AV, if you don't and you get keylogged, you deserve it really.
    OffGamers probably get scammed heaps, WoW keys are valuable, I re-sell them and I get asked to verify again every so often, it's fair enough - you try having hundreds of dollars taken from your paypal account because some un-secure users email got hacked or something, it's annoying.

    I purchase from them nearly everyday and all orders are filled for keys within 10 minutes, all gold has been filled within 24 hours, usually with a phone call (even to intl mobiles), the shortest wait for gold i've had was 2hrs.

    Their live support is so-so, sometimes you will get a fantastic rep, sometimes they will be useless, make sure you use their feedback thing after you're chat so you can get them fired - or promoted!

    -1 Votes
  • No
    nom Jul 03, 2009

    Do not use Their service may look professional, but I believe they're scammers. I experience the same issue as elethina and I am more unfortunate.

    0 Votes
  • El
    elethina Jun 12, 2009

    I recently have boughten gold from these people. Both time i have bought gold from them my credit card information has been stolen and multiple charges have attempted to come in from Malaysia. I've scanned my computer many times, its not a virus or trojan. And the most recent time it was the only charge on the new credit card number. Proving it had to of been them. I will never refer anyone here, or ever use them again. Both times my cc company has set my card status to "Deposit Only" luckily or id be hundreds if not thousands of dollars in the negative due to this site. Never use them.

    0 Votes
  • Be
    begonm369 Oct 03, 2008
    This comment was posted by
    a verified customer
    Verified customer

    0 Votes
  • Be
    begonm369 Oct 03, 2008
    This comment was posted by
    a verified customer
    Verified customer is THE best place to buy World of Warcraft gold without a doubt.Combining quality service from the USA, with highly competitive pricing and a guarantee that your WoW gold will be delivered 100% safely, there is simply no other company like Gmest.

    Gmest are the safe and cheap wow level site.Here are our promise of our wow leveling service:
    1. level up by our two hands, no bots for ever.
    2. keep all drops for you during the level process.
    3. banned rate can be controled with 2%.
    4. we will buy new CDkey for you and re-level for you for free if your account banned.
    5. best protection of your account.
    6. Email notification when start and done your order.
    7. powerleveling report update every 24 hours.
    If you have any questions, plz feel free to contact with us by livechat or give us e-mail to [email protected] Tks

    Welcome to :
    Add new game :Warhammer Online Gold and Powerleveling
    MSN/Email:[email protected]

    0 Votes
  • Jo
    jochem Jul 29, 2008
    This comment was posted by
    a verified customer
    Verified customer

    i just tryed it hope it works for me

    0 Votes
  • Ku
    Kuldip Sood Jun 11, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I ordered Lord of the ring online cd key twice. Both times i got email confirming the transaction but i didnt receive the 12 digit confirmation code to complete the purchase. I tried resent confirmation code still nothing. Is this service even working? have i been billed twice and i end up with nothing?

    0 Votes
  • Do
    Donna Adickes May 09, 2008
    This comment was posted by
    a verified customer
    Verified customer

    offgamers did give me the gold I paid for and I am satisfied and we resolved this issue for further people who look at this.

    0 Votes

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