Oasis Moving And Storage — Crooks Hiding Behind the Carmack Amendment !!!!!!!
After a request via their website for my cross-country move. I received a quote of $1, 100 from Oasis Moving and Storage. In a phone conversation, I gave explicit description of the items involved in my move. The quote was adjusted 3 times and then finally agreed upon (contract signed) for the amount: $2, 290 (based on cubic footage). I paid a deposit of $800 several weeks prior to the move date and was told the balance would be due in cash upon delivery of my items to my destination. This move involved a pick up from 2 different locations (which was made very clear to them). The movers arrived 5 hours late at the first stop and showed up with a truck 1/2 full of someone else's move when we were promised (as their company guarantee) a 24' truck dedicated solely to our move alone. In addition, one of the labors had his personal mattress & box spring in the truck and several large cardboard boxes and blankets taking up additional space, which were not used to assist in my move. Before they loaded the first item (which was a large item; piece of gear) onto the truck at the first stop, they demanded an additional $600 in cash (said they had no idea that the first item was part of the move - WE MADE THIS VERY CLEAR TO THE LADY WHO SECURED OUR CONTRACT; Bonnie Nadel). I complied; drove to the bank and pulled out the cash for the movers and gave it to them. Before they even arrived at my apartment (2nd stop) and had the opportunity to see the rest of my belongings (for a 1 BR apt move), they indicated it would be an additional $4, 000 (for a total of $5, 400). The laborer/driver; Angelo Perez was so frustrated at one point that he threatened to drive off (with my first item in his truck) and then after breaking the news that it would be $5, 400 versus our binding quote of $2, 290, stated that there are high value items here and if you want them delivered...you will pay. (Isn't that extortion?). Okay so...fast forward. It's well over a month later - they've been paid in full and they still have all of our items (including the items I need to make my living). Their contract stated the items would be delivered 1-18 business days and here it is 43 days later. I've tried to contact Oasis Moving & Storage to inquire as to the status of my move and they are not responding. Further...there are hundreds of complaints on a site called Topix (link is at the bottom of this complaint). There are many stories very similar to mine - some of which are very sad and involve victims who were taken advantage of due to a death in the family or disability. Oasis Moving and Storage are nothing more than predators who are hiding behind the 'Carmack Amendment'. They are true crooks and it saddens me that they've been getting away with this since 2004! The Better Business Bureau and the American Moving and Storage Association are both verrrrry familiar with this company and have received numerous complaints, as have several other governing bodies/agencies pertaining to the moving/storage/trucking industry. And yet...nothing is being done. . These people must be stopped! http://www.topix.com/forum/city/las-vegas-nv/T9DNUO53OSJ1D9MLU#comments