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So back on 8th May my credit card was debited auto renewal for $244.99
( equally a total of $489.98 for an autorenewal that should never have been made as I never authorised auto renewal I have contacted support 7 days straight and always received the exact same answer. We have elevated to T2 and they will phone you . This never happens.I am not sure what their support is for but they actually stated they didnt have the authority to authorise the reversal for auti renewal and had not been trained in it
Country of complaint: Australia
Address: rges
Claimed loss: 489.98 ( 2x 244.99) plus $15 for bank charges incurred. I would also like some compensation from norton for the continued contact I have had to make trying to resolve this issue
Desired outcome: I would like the reversal of the auto deduction, a full apology for their errors and restitution for bank charges incurred, and 14 hours I have spent in the chat room and on the phone.
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