NorthStar Alarm Services — dishonest sales practice
This company is a fraud. The salesman used a bait and switch teqnique to get us locked into a 5 yr contract. He used the term "agreement"as a trick. He said we were specially selected to advertise for his company, in return we would recieve a free alarm system and get employee pricing on monitoring service for up to 60 months. All we had to agree to was to make sure their sign was visible at all times and call them right away if it went missing. We also were not to tell our neighbors of this deal. So my wife and I agreed to to what he said verbally. We agreed to pay Northstar 83.99 for the first 3 months, then 50.99 a month after that. Never did he mention a 5 yr contract, and never told us about the 3 day cancellation rule. In fact that part of our contract was left blank. We just signed and initialed where he pointed to. We used the alarm after that a couple of days. We found out that the alarm was malfunctioning, so i contacted NorthStar. A day later they called me back and thats when I was told of the 5yr contract. I couldn't believe it. I was told to cancel I would have to mail or fax a letter to their cancellation dept. Which i was of course denied. So am still calling them contantly paying for an alarm I can't even use. So, If a Saleman named CHAZ LYONS comes knocken' on you're door. Remember, LYONS is Lyin', and slam the door in his face. NorthStar is not worthy of handling my security! How can I trust a company, when there employees are not honest and straightforward!