Noho Home

The quality of the products is sub standard and the customer service is absolutely appalling cannot get to the bottom of a resolution and they have now started to ignore my emails. Absolutely rubbish quality do not fall for their pictures and fake website reviews!

I have first had to wait over 15 weeks to have my sofa delivered when the time frame was 6-8weeks. Then the sofa arrived in a completely wrong colour and damaged they have not done anything to rectify any of this I have been in email contact with them for over 6months only just to keep getting ignored!

I have placed an order for the ceiling lights in August 2022 with delivery to Monaco. Before placing my order I spoke to the Noho Home adviser via the website chat and was reassured that the delivery will not take longer than 3 months and that I will not have to pay any extra charges or customs duties as the goods will be coming from China and will be custom cleared by Noho Home directly.

Having waited for my order for 6 months I tried to reach the company only to realise that they don’t have a contact number on their website! Since then I have spent hours writing numerous emails and talking to tens of different Noho employees via the online chat all of whom didn’t have any idea where my order was and when it will be delivered.

I finally managed to get track of it and received the goods more than 8 months since placing my order!

Unfortunately two weeks after I have received a huge invoice from UPS for the customs clearance of the Noho Home goods. All the further communication and complaints to Noho Home were fruitless as they adamantly refused to refund the customs duties or accept return of the goods. It is the worst customer service experience of my life and I hope everyone will steer away from this awful company.

I recently had an extremely disappointing experience with Noho Home. I ordered a bar stool that was delivered in very poor quality. I was taken aback by the shoddy craftsmanship and was extremely unhappy with the product. When I contacted Noho Home to request a refund, I was met with unhelpful customer service representatives who refused to give me my money back. This was extremely frustrating as I had spent over 5000EUR on this item.

I was really hoping to get a good quality item when I ordered from Noho Home, as their website boasts premium materials and attention to detail. However, the stool that arrived looked like it was hastily put together with cheap materials. I was appalled that this was the product that I had received after paying such a high price.

I tried reaching out to the company's customer service department multiple times but was met with unhelpful responses that did not address the issues I had with the product. I was disappointed with the lack of care and attention that Noho Home seemed to give to their customers.

Overall, I am extremely dissatisfied with my experience with Noho Home. Not only did I end up with a subpar product, but their lack of customer service left me feeling completely frustrated and unhappy. I would strongly recommend looking elsewhere for your home furnishing needs.

Possible human-written review:

I'm really disappointed with Noho Home. I ordered a few items from their website, but they never arrived. After waiting for weeks, I contacted their customer service team, but they couldn't give me any update or explanation about the delay. They simply said they were sorry and that they would try to ship the products as soon as possible. However, even after several more attempts to sort out the issue, I still haven't received my order, and it's been almost two months since I paid for it.

What's worse is that Noho Home not only fails to fulfil their promises, but also refuses to give me a refund for the missing items. They argue that their "terms and conditions" state that they cannot offer refunds on bespoke or made-to-order items, which apparently includes most of their products. However, I don't recall seeing any explicit mention of this limitation when I placed my order. Even if it's buried somewhere in the fine print, it seems unethical to take orders without being transparent about the refund policy.

As a result, I feel cheated and frustrated by Noho Home's poor service and lack of empathy. I understand that things can go wrong with shipping and manufacturing, but ignoring customers and keeping their money without delivering the goods is unacceptable. I hope that sharing my experience can warn others to be careful when dealing with Noho Home, and to consider other options that are more reliable and trustworthy.

I unfortunately had a negative experience with Noho Home, specifically with a purchased painting. Upon receiving the item, it was evident that the quality did not meet my expectations and was ultimately unsatisfactory. To my surprise, the item was shipped from Kenya, which leads me to believe that there may be some discrepancies in the company's transparency and authenticity.
The return process proved to be a hassle, as I was unwillingly responsible for the return shipping costs which ended up being an additional expense of 100 pounds. Even after adhering to the return protocol, my attempt at returning the item was futile as it was denied by the company upon delivery. This ordeal left me feeling extremely frustrated and disappointed, as I believe that this behavior falls under the category of fraud.
From my experience, I suggest steering clear of Noho Home to avoid any potential issues with quality or customer service.