Nobilis Group and Dent Guard review: Add-ons/ protection plans

On or about Feb. 2015, July.2015, Nov. 2015, Nov.2016, Dec. 2018 and Dec. 2019 the following unfair or deceptive act occurred: On these following dates when the business failed to comply to my service complaints. On each occasion I asked the company to file a service repair. The images I have show damage to my car that should have been covered under my agreement but was never repaired by the business. The business used deceptive language and pricing in the contract agreement. I was charged with a similar contract that had a different price. The contract agreement prices were for $634 and $1299. Dent Zone should have been made aware of this but they failed to comply with any of my repairs or the contract price. The contract agreement stated “We DO NOT GUARANTEE THAT PERFORMANCE OF THE PDR PROCESS WILL WORK IN EVERY CASE. We ARE NOT LIABLE OR RESPONSIBLE FOR DAMAGE TO PAINT DURING PDR PROCESS BECAUSE DAMAGE TO PAINT AFTER THE PDR PROCESS INDICATES THAT THE PAINT WAS COMPROMISED OR DAMAGED PRIOR TO THE PDR PROCESS.” As stated the PDR process does not guarantee that the process will be 100% successful. The agreement I purchased should have guaranteed repairs within the contract. The contract was dishonest. Also, the contract said “Our technician determines, in his/her own discretion that the damage cannot be repaired using PDR.” In both cases the customer has no decision in the manner if the damage will be repaired or not. The contract is completely deceptive in convincing the customer to repair minor dents or dings. The customer has no final say into whether the damages will be properly repaired or not. The repairs are determined by the discretion of the technician. The business used language in the contract to deny my claims for repairs. I believe there was unfair and deceptive practicing declared by Section 2 of Chapter 93A in this contract. The business used deceptive pricing, price reduction, language, failure to file repairs. The wording on the policy was disingenuous. The business was misleading and deceptive about the product coverage. The business provided poor service and unfair business practices.

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