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New York Sports Club [NYSC]

New York Sports Club [NYSC] review: Cancellation of membership

M
Author of the review
12:58 pm UTC
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

My wife and I have been trying to cancel our memberships at this location for months. When we call, they inform us that you cannot over the phone but you can cancel in person ONLY. After speaking with another NYSC location, I was informed that I could cancel via certified mail which I was not informed of by NYSC Forest Hills. I used to have a membership with NYSC in Whitestone NY and they allowed me to cancel over the phone immediately with no hassle or penalties. Not only does Forest Hill NYSC give you misleading information, they are now telling my wife and I that they cannot cancel our membership unless we pay a $10 cancellation fee. The representative did not tell us this when it went in yesterday in person. On top of that they raised our monthly fee without any notification from $27 to $37 per month. My wife is pregnant and we cannot deal with this disgusting practice. I will escalate this matter to small claims court. When my wife and I signed up, the representative told us that our monthly will always remain at $27 per month. This was a flat out LIE. I will make it my duty to inform others of this location's deceitful practices. I will not be sending a certified mail with a copy of my cancellation, contract and written statement from my law firm.

Resolved

gym has a long cancellation process but eventually removed the cancellation issue.

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    5 Penn Plaza, 4th Floor, New York, New York, 10001, United States
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    May 26, 2026
New York Sports Club [NYSC] Category
New York Sports Club [NYSC] is ranked 28 among 62 companies in the Fitness Centers and Gyms category