Resolved New Motion, Inc. / Atrinsic — Charging Account without Authorization
New Motion, Inc owns many sites, gatorcade.com, imatchup.com, bidforfree.com, mobilefun.com, etc. When registering on these sites via the web, it sends a txt to your cell, that you enter into the final stage of your web registration to complete. New Motion, Inc claimed I had done this on several of their sites - mainly www.gatorcade.com. I advised them I had never been to the site, or got a txt msg from them. They claimed I signed up for it on my birthday, May 16th. They said on May 17th, I txt'd them again to cancel. On May 16thm I had my cell, but no laptop. They suggested someone stole my phone and did it - impossible. They tried every excuse possible; maybe your wife/child did it? I'm gay; so that's not happening.
They called me a liar or "too drunk" to remember as I was party/celebrating my birthday. I was told no supervisors would be in for 24-48 hrs. They hung up me after disproved their excuses. I called my provider and asked about all the txts from May 16th - May 17th, and there were none in relation to this. This company is trying to hide one (or multiple) $9.95/mo charge(s) on my phone bill. My carrier said this is becoming common and she deals with the situation all the time. My provider blocked all of this company's numbers to my phone and refunded all the charges (well over $30).
This company was named New Motion, Inc previously - but are changing names - like many shady companies. In Reality, I was out partying May 16-17, not playing cell/comp games. I was turning 24; I was at the bar with friends! My cell phone (a large Treo 650) was clasped onto my belt the whole time.
Resolution Sought: Admit that they are wrong. I already had my provider remove all the charges as they explained this is a common issue.They are a scam company with a group of sites who target random people who might not notice the small charges on their bill. I didn't really care about the money - it was the principal. It's essentially text msg spam. I don't see a difference in junk mail that, if opened - you must buy, and one of their schemes; if you open the text message they send, you are consenting to a $9.95/mo charge until you cancel.
I would like a written apology... or see the company go out of business; either will satisfy me. I was treated rudely, called a liar through constant references such as "well someone must have used your phone" or "maybe you did it while partying." Now, who parties the night away, breaks out a laptop and their cell phone to play some cheap 1980's looking games at a bar? They told there were no supervisors available until the 3rd frustrated CSR ran out of excuses and placed me on hold. Who picked up the phone? A supervisor! I questioned him as to why the CSRs said there weren't any supervisors working that night, and he replied, "I had just finished eating dinner." Anyway, he gave me the same thing. Saying he'll get with my cell provider to prove I did make the confirmation txt.
Understand, I was maintaining composure and being polite. I just wanted answers and not lies. It never happened. Thankfully my provider is "used" to this situation, reviewed my text message logs, and couldn't find any proof of this - as I had been saying all along.
Date Problem Started: 06/13/2008 (when I noticed the charge)
Date of Transaction: 05/16/2008
Amount in Dispute: $30.00
Complaint Type: Selling Practices
Product or Service: No idea. I never used it or wanted it!
In conclusion, we as consumers need to stop this from growing larger than it has. It is ridiculous. Text messaging should be between friends, family, etc. Not a place for advertisement and scams.