New Look Home Improvements review: Company not honoring warranty

I paid over 10K for New look Home Improvement to install a new fence in August 2022. The fence, in my opinion, was never installed properly. It goes up and down, not what was in the contract. In the Contact under “New Fence Information” the “Straight on Top“ Box is checked. The fence was not installed that way. By April of 2023 two of the posts were visibly leaning. “see Photos” I called the company, and the owner he came out on 18 April 2023, but said that it was caused by rain water seeping into the ground and even if he fixed it it would happen again, he said he wasn't going to do anything. The New Look Home Improvement Contract that we Both signed stated under “New Look Terms & Conditions” Paragraph 14. Warranties: One year from date of installation. Very dissatisfied with contractor performance.

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