Neopost — Not happy with product 30 day trial
Neopost is a company that has mail meters that you rent the machine. The salesperson I spoke with was wonderful on the phone and you get 6 months free and then you start paying the rental fee. But my concern was that I hadn't heard of this company and I was concerned if we didn't like the postage meter can I have a 30 days to try it and he said yes but your not going to need it everyone loves our meters.
So that being said we found the meter very loud and not as user friendly as they said it was going to be so my staff wasn't happy with the meter and it hadn't been 30 days. I called and spoke to my salesman and he went from the nice salesman to the mean salesman who swore up and down he never told me that and I am stuck with the meter and I said who would purchase something they never tried and not have the option to return it and he said we don't do returns. So I asked to speak to the supervisor who was just as rude and not helpful or understanding of my situation and basically said the same thing you are stuck with it or we can upgrade you to the next model for more money. I said to the supervisor why would I want to continue doing business with a company who doesn't have good customer service. When I was purchasing it they were super nice and promised me the world. But in the mean time trying to find me someone to speak with for 45 minutes on and off being on hold the message when you are on hold is Neopost bragging about their customer service and how they make sure all the customers are happy and we pride ourselves in our customer service. Well speaking to this supervisor who has no customer service at all and I mentioned to him when I was on hold having to hear this and why aren't you standing behind what you are trying to promote he couldn't answer. I said your salesman promised me I could try this product out for 30 days and he said we never do that and he pretty much called me a liar and he also said he didn't believe me that my staff wasn't happy with the meter because it's rated the number one meter. I said to him we aren't happy and I would like to return it. The salesman said everything I needed to hear to get me to purchase this product and than they don't want to deal with you after the sale if anything is wrong. The supervisor said to me he couldn't do anything to help me it's the law and the guidelines we have to follow he said and I said I don't believe that and he said have you ever tried to get out of Ptiney Bowes they won't let you out either and I told them I just did without any problems. I wish I never left them having to deal with this company and they have no professionalism on how they treat there customers. All I want is to return a postage meter we aren't happy with it and they won't unless I pay for the remaining 36 months. So a warning to anyone interested Neopost they don't stick with there word they don't care if your unsatisfied with there product and they shouldn't be in business. The supervisor told me that there was nobody else I could talk to about this you will get me and you can't get out of it unless you want to pay for 36 months and if you don't like the meter we can upgrade you to more expensive one. He was not nice and not professional. I truly can't believe that they would have a person in this position who would talk to customers in that way.
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